Why do I have to keep turning off the music each and every time I enter the game?

DavidDaigle22DavidDaigle22 Posts: 1 Newbie
Each and every time I enter the game site I have to turn off the music, which is so hideous I get nauseous listening to it. It is so distracting.  I should be able to turn the music off and have the game remember, right?  I mean it logs that I have come back and adds another number to the days played, so it has the capability.

Answers

  • abe_coffeeabe_coffee Posts: 790 Level 5
    you seem to have a unique problem
    am not sure that I can help
    however ... @Crazy Cat Lad looks at the community during the week and may be able to help
    until then ... you might try a different device or try a different browser
    if you can post the device you are using and anything else you have tried it might help

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 8,911 Community Manager
    Hi @DavidDaigle22 and welcome to our Community!

    The sound and music settings should stay as you left it last time you played. Furthermore we are not able to reproduce this issue that you have.

    Please try with reinstalling the game and see if it helps:

    -First, remove the game from Facebook here:
    https://www.facebook.com/settings?tab=applications

    -Clear the cache and cookies on your browser

    -Close the browser

    -Reinstall the game

    I hope this helps1
  • abe_coffeeabe_coffee Posts: 790 Level 5
    edited October 2019
    yesterday ... chrome firefox gameroom and a tablet worked fine
    today the music setting was reset with chrome ... and ... lives were reset to zero on chrome
    ... afternoon update: the music stayed off and the lives are back on chrome

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • abe_coffeeabe_coffee Posts: 790 Level 5
    more testing since Oct 7th ... the music has stayed off with chrome firefox gameroom and a tablet
    it appears that the incident on Oct 7th was only a temporary condition
    a guess ... the facebook login did not work properly with chrome that day
    David ... are you still seeing the problem with the music setting?



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913

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