In Alphabetty Saga it says my credit card has been declined when I try to use it. Why?

Barbie1943Barbie1943 Posts: 7 Level 2

There is nothing wrong with my credit card which I have used to buy extra lives etc since I started playing this game. Last week I was suddenly told my card had been declined. Why was this and can King put this glitch right please?

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @Barbie1943

    am sorry your card was declined

    the folks at king are usually off for the weekend

    we can tag @Crazy Cat Lad ... he can send you to the right place for help

    he is in Spain and is available on weekdays


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->ย ย examplesย ...ย 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Barbie1943Barbie1943 Posts: 7 Level 2

    Please help. I want to play Alphabetty especially as we feel like prisoners at the moment! It helps me stay sane.

    Several weekdays have passed since you told me he would be avsilable,

  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    Hi @Barbie1943 and welcome to our Community!

    What device or platform do you play on? King.com, Facebook, Android, iPhone/ iPad or a Kindle tablet?



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    ๐Ÿ‘ฌ Play Candy Crush Friends Saga ๐Ÿท Play Farm Heroes Saga
  • Barbie1943Barbie1943 Posts: 7 Level 2

    Please help. I want to play Alphabetty especially as we feel like prisoners at the moment! It helps me stay sane.

    Several weekdays have passed since you told me he would be avsilable,

  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager
    Accepted Answer

    OK, thanks!

    Try with removing your payment details from your Apple-ID and then add them back again. That usually helps.

    Check also that you don't have any pending payments on your Apple-ID that haven't been charged.

    For more help on this, please check with Apple Support since this is related to your Apple-ID and their services.

    Accepted Answer


    ๐Ÿฌ Play Candy Crush Saga ๐Ÿพ Play Candy Crush Soda Saga ๐Ÿฎ Play Candy Crush Jelly Saga
    ๐Ÿ‘ฌ Play Candy Crush Friends Saga ๐Ÿท Play Farm Heroes Saga

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