No lives today

blondie1405blondie1405 Posts: 1 Newbie

So I would have thought my lives would have refreshed overnite but I have none and the countdown clock is showing more lives in 0.00..whats happening is this a bug or something??

Answers

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @blondie1405

    lives disappear sometimes

    clearing the cache  will remove lives ... oops gone forever

    reinstalling the app will remove lives ... oops gone forever

    facebook being goofy will remove lives(usually is temporary) 


    am not sure about "more lives in 0.00" ... this may be a second issue

    the prime suspect is facebook


    what can we do?

    you already waited overnight ... not a good sign


    @Crazy Cat Lad is usually here most weekdays and may be here in a few hours(from Spain)

    he can access your account, if necessary 


    2 options 

    ... 1) wait for the problem to go away

    ... 2) wait for @Crazy Cat Lad to provide further guidance


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Hey! Would you like to give us your opinion?

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited April 2020

    it appears that @Crazy Cat Lad was not available today ... he is here most weekdays

    you may have found a glitch when retrieving lives @Xarly @nBoo

    this message shows up after lives are retrieved ... if you look closely in the background there are 5 lives as expected

    this message should not be showing up after 5 lives have been successfully retrieved

    this is harmless ... UNLESS ... the player is tricked into thinking "Out of lives" is actually true and then exits the game, thus

    losing the 5 lives that were retrieved(I hope that player did not pay for the lives)

    note ... this fails on a tablet ... but is okay with gameroom




    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    Hi @blondie1405 and welcome to our Community!

    Could you post a screen shot of the timer and issue so I can take a look at this?

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @blondie1405

    maybe these images will help

    do these look like what you are seeing?

    if, not ... please post screenshots or a very detailed description



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913

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