why is alphabetty not loading??

DANNiiO82DANNiiO82 Posts: 3 Newbie
why is alphabetty not loading??

Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager
    Hi @DANNiiO82 !

    What platform are you playing on? King.com, Facebook, Android or iPhone/ iPad?

    Do you get any error message or doesn't the game just open up for you? 
  • Hey! Would you like to give us your opinion?

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited July 2019

    I am in touch with a large group of PC players
    some players have reported loading problems during the past 24 hours
    1) "Been loading on my mac for 1 hour and just received error message"
    2) "I cannot get the game to load on my phone but it's fine on my tablet"
    3) "Here I sit waiting for gameroom to load"

    hope this helps


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • mikerosemikerose Posts: 1 Newbie
  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @mikerose

    most likely the game will start loading without any action on your part

    it is often a facebook issue

    my group has about 20 active players and none have reported any loading problems ... yet

    options:

    1) wait for it to fix itself

    2) try to debug it with help from @Crazy Cat Lad

    3) experiment on your own

    you may have missed @Crazy Cat Lad this week ... he is in Spain and his work week ends in a few hours

    he is here most weekdays

    some experiments you can try:

    1) try another browser

    2) try another device

    3) try using gameroom

    4) try your mobile device on another wifi(i.e. Starbucks)

    please post back if it fixes itself ... or if one of the experiments is successful


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    Hi @mikerose and welcome to our Community!

    What platform are you playing on? King.com, Facebook, Android or iPhone/ iPad?

    Do you get any error message or doesn't the game just open up for you? 

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