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Elsa

Superstar

Discussions

158

Comments

13771

Points

4007

Badges

37
Avatar

Elsa

Superstar

Discussions

158

Comments

13771

Points

4007

Badges

37

Elsa Superstar

About

Username
Elsa
Joined
Visits
1,284
Last Active
Roles
Member, Moderator
Points
4,007
Posts
13,929
Badges
37

Badges

100 InsightfulsLegendCommunity ArtistSt Valentine's CompetitionIdolSuperstarSuperstar2018Superstar2017Superstar201650 InsightfulsGlorious20 Insightfuls5 InsightfulsMaster DetectiveFamousInsight Giver150 Comments200 CommentsDiving InstructorThird AnniversaryName DropperDetective in the making5 Answers10 Answers25 Answers50 AnswersPopularPhotogenicFirst Dive2 Comments5 Comments10 Comments25 Comments50 Comments100 CommentsFirst AnniversarySecond Anniversary

Activity

  • Acarmos72
    Hi Elsa.  
    I would report a cheater... yesterday I was in the 1st place in the colour bomb contest but in 7 hours a player got over 10900 points.
    It is impossible to get in few time so many points. His name is Osni Sidnei. I think this insane point is not true.  Thanks 
    March 4
    • Elsa
      Elsa
      Thank you for letting us know. King looks into cheats and cheat engines but I do not know how much they can do about the individual players using these tools. I do know that in the challenges the reason why the rewards are not given straight away is because they review the accounts where players have cheated so they don't get the rewards.
    • Wiggles777
      Wiggles777
      That brings back memories
  • Rathore86
    hi, 
    how are you ? I'm Rathore , 
    March 15
  • Mim_
    Elsa I have been frozen out again trying to send a photo for competition. Could you please send me another to it
    March 6
    • Elsa
      Elsa
      Do you want the link to the contest? If so, here it is: https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars/?fbclid=IwAR3G1IxLQf68y46sWMu2Z9u5_R6g3ppzljONNP33qG7dgBaD6Xcq5RNUu9w
  • pleiades
    Hi.
    my Mom updated her candy crush saga app and the game took her back to level one she lost levels and progress was saving and is logged in through her king account never connected through facebook
    any help or advice is greatly appreciated.
    thank you
    -Laura 
    March 1
    • Elsa
      Elsa
      Of course I can help you with that! Unfortunately we cannot do any progress here in the community so I am going to ask you to complete a contact form. But before you do that she needs to get her user ID # by following the steps on this link: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

      Then complete the contact form from this link: https://soporto.king.com/contact

      Make sure to choose this topic: Problems with my game
      and this subtopic: game didn't save

      Include the level that she should be at and they can manually go into her account and get her back on track.
    • pleiades
      pleiades
      Thank you for all your help I followed all the steps and sent the information to support.
      Have an awesome day.
    • Elsa
      Elsa
      Thanks you too and happy crushing!
  • yaelz
    Hi Elsa, maybe you have an answer to my problem. For almost a week, I don't get any prizes for the sugar drops.
    I have now over 3500 sugar drops, and it continues to accumulate. The game show me 3500/60 ...
    Thank you
    February 18
    • Elsa
      Elsa
      Hi yaelz, there is a glitch with the sugar drop challenge and the studio is trying to fix it. I don't know how long it's going to take but hang in there.
  • Carla_Guerra
    Hello Elsa🙆Can you ,Hellp me Elsa?I l like the Game CANDY CRUSH SAGA AND CANDY CRUSH SODA SAGA💕💕💕THAT'S MY REALITY.CAN YOU,PLEASE ELSA,HELP ME TOO;
    TO HAVE MORE LIKES,OU MORE SIMBOOLS LIKE YOU SOW???BY AND THANK YOU A LOT.
    February 22
    • Elsa
      Elsa
      Hi @Carla_Guerra, the way to get these symbols is to write messages or respond to other peoples' messages and then people will click on these symbols for your response "Insightful, Sweet!, Hehe". Is that what you mean?
  • edsland
    I go to the help for level 662 and it shows 30 moves, why do I have 14. It impossible 
    February 18
    • Elsa
      Elsa
      The studio is slways monitoring the levels to see how fast the players clear the levels or if if is too diccult and then they might “tweak” it a bit. The video creators make the videos as soon as the levels are released but then if they “tweak” the level the video creators aren’t aware of it so they don’t make a new video with less moves.
    • Carla_Guerra
      Carla_Guerra
      Acho que teem razao ,porque imenssa gente joga...

  • February 15
  • edmar
    Hello Elsa. I am playing candy crush saga and the leaderboard is showing that I am on the top. I am on level 4321. Any idea what is the highest level reached? 
    February 15
    • Elsa
      Elsa
      Hi @edmar, how are you doing today? Currently on Windows 10 the highest level is 4430. On mobile and on browsers it is 4370. You are not at the top yet. Look at my map above. I wasn't able to add it to this message. You can see the image posted where it ends. You will always see that when you have completed all possible levels.
  • Mim_
    Hi Elsa, I am really considering stopping Candy Crush now. I live on a budget that doesn't allow me to spend money on this game. The level a couple of goes gone by were hard enough but this level 4389. I read your piece about this game saying 'not enough order targets left' but no matter how I play it I still get the same message. I'm loving playing Blossom Blast and I'm determined not to buy boosters.
    February 12
    • Elsa
      Elsa
      I hear you! Like I just wrote you on Messenger a little while ago, I am not playing the games as much as I used to play. I play Saga on Wednesday for the new episode and then just play one of the challenges (Popsicle Planet) because I know that I can always be in the top 3. The other games I play like twice each and then move on to another game. I rarely run out of lives because I give up playing before trying it 5 times.
  • Mim_
    I have written to Cez about my profile picture but she read my note wrongly and she hasn't replied since. I have the new picture on my Laptop, Tablet and old android phone. I DON'T have it on my PC or on the android I use. I play through the Kingdom but I went into my Facebook page and changed the photo. I have logged on and off, and rebooted without any success. If you go to the King account you only have and option too have a AVATAR picture not a personal picture. I sound such a misery but I really am wondering if it's worse all this agro
    February 12
    • Elsa
      Elsa
      It's probably not worth the aggravation.
  • nur
    nur Elsa
    Why do not you give me any special events you do not give injustice to everyone in the Christmas socks robot to give love activities such as a letter of love you are starting to play with a lot of advantages that have never given me until today I've been playing for years ever want to be more 😔😔😔😔😔😔😔😔
    February 9
    • Elsa
      Elsa
      Hi @nur, unfortunately I have no control over who gets these events and who doesn't because I am just a volunteer who comes here to help answer questions. It seems that these events are mostly on mobile devices. What I am going to ask you to do is to visit our Ideas section for Candy Crush Saga and see if anyone asked that already. If they didn't then I suggest you start that idea and then other players who see your message might vote that they want this too. Here is the link to post your message: https://community.king.com/en/candy-crush-saga/categories/ideas-ccs
  • xtinax55
    Candy crush saga. I’m on level 3656. For past 2 months not getting any rewards for passing level. AND ALSO when you pass a level on first try. Not getting those. THIS IS VERY FRUSTRATING AND MORE SO NOT GETTING ANY HELP!!!!!
    February 7
    • Elsa
      Elsa
      Hi @xtinax55, are you referring to the Build-A-Bot challenge? No one else has reported this yet but I will keep my eyes open here for the next few days to see if other players report this. Also if you could go into your game and click on the trophy. That is where the Build-a-Bot challenge is. Look to see what it's showing you. I think it might be a very good idea to start a new message so if others are having this problem they will add to your message and then I can elevate this to the studio.
  • Mim_
    Hi Elsa, Are they still having trouble? I have just got Rami, I got all the greens and then it disappeared. Still no stockings or anyway to buy 30 bars. Shall I just put up with it and play it like this but it's not much fun now. Even Cez didn't reply to me
    January 24
    • Elsa
      Elsa
      I am not at home and won’t be home until late tonight. I didn’t get Rami today. I just hope the Popsicle Planet thing. I don’t hear from the studio so I have no clue what!’s going on or what they still have to fix. If you are waiting for them to fix everything then you won’t be playing much. Play with the game the way it is. Cez is very busy handling all Saga issues so don’t get upset if you don’t hear from her immediately.
    • Morteza
      Morteza
      Hello Elsa. How long can I get bonuses in the game, and can I disable your Facebook account?
    • Elsa
      Elsa
      Why do you want to disable my Facebook account?
  • erickae
    Congrats wow u are really good at this lol could u help me some? I would greatly appreciate it!! I am new an having some troubles with the game an trying to get life's i ask for them but i never get any can u help? Thank you! 
                  Ericka E
    January 28
    • Elsa
      Elsa
      For which game? Is it through Facebook?
    • Morteza
      Morteza
      Level 2981
  • Mim_
    Hello Elsa, I was happy playing the new levels. I had the stockings this morning for nearly 2 days and now they've gone. Is this the same with everybody?
    January 23
    • Elsa
      Elsa
      I am just starting to read the messages here. I need you to please start a message in the community about the stockings disappearing because I told Cez yesterday that the challenges are missing or not working. I am just starting to look through previous messages to gather what challenges the players are complaining about. So I need your message showing the stockings issue. Thanks!
    • Mim_
      Mim_
      ok will do
    • Mim_
      Mim_
      I told Cez yesterday too that most of my things have disappeared and they are still missing. Haven't heard back from her though. It's rally annoying I'm not being told that there is a message for me. I have checked my profile and everything is ticked.
    • Elsa
      Elsa
      In your profile you checked the notifications to make sure that you get notified here? Also check off that you want to be notified by email, if you haven't done that yet. Please give her a bit of time because she handles all CC Saga and I can't even imagine how big that has to be.
  • Koenigfreunde
    I did leave you a message a few days ago now I cannot find it but that's not the problem I did play the game daily and now I can't find it anymore ...download it states you have the game installed but it starts with day one again .....where did it go and what's the problem...
    January 24
    • Elsa
      Elsa
      When you have to click to download the game are you seeing "open" at all? I am wondering if you should do a factory restore with your device. Now when you mean the game starts with day 1 again do you mean that it starts you back at level 1?
  • Mim_
    I'm not sure what you call it but it's the profile of ourselves that you touch to go to the top of the levels. That's not there now. Sorry to bother you
    January 23
    • Elsa
      Elsa
      You never bother me! Are you referring to your profile picture with a point on the top where you click and it goes to your current level? You have to scroll down a bit and then it will show up. I just checked it on my game and it's there.
    • Mim_
      Mim_
      No it's not there, but it's not important it has disappeared before. Wish my stockings would come back. We used to have the them for over 90 hours when we had a new level. Hardly get them now and the new levels are too hard not to use them.
    • Elsa
      Elsa
      Did you post a message in the community about the stockings missing? That is the only way they will fix them if enough players complain. And you never bother me! I look forward to seeing your name!
    • Mim_
      Mim_
      Your'e very kind. Yes I did write I hope I wrote in the right place.
  • Mim_
    Hi Elsa, I'm wondering if any others are having the same problem as me. I'm given the stockings etc and it says they will be there for about 3 days and then after about half an hour they vanish. I had Rami for the first level and then that vanished. If they said the boosters were being there for so many hours then it used to be true.
    January 18
    • Elsa
      Elsa
      Hold on. Let me open the game now. I have the stockings and have a little over an hour left on that. I didn't even get Rami this week at all. Something is definitely going wrong with all the challenges. I better keep a closer eye on it. By the way, have you gone over to my message about adding the search box to Saga? If not, please go there because if we don't get enough people responding then it won't happen.
    • Mim_
      Mim_
      Sorry Elsa didn't realise you had answered to me, thank you. I don't know where to look for the message you mention. I just go to you now ask a question. Never really understood this forum sorry.
    • Elsa
      Elsa
      I'll go get you the link now. https://community.king.com/en/superstar-corner/discussion/comment/304744#Comment_304744
      This is to add the search box to our game.
    • Mim_
      Mim_
      Hi Elsa, Sorry didn't see this message either. I used to get a message telling that someone on here at written. Strange....... I will look at the link. Thank you.
    • Elsa
      Elsa
      Go into your profile and you can check your settings to make sure that you are notified for messages.
    • Mim_
      Mim_
      Hi Elsa, I had all my stocking just now a new lot. I've played 3 games and they've gone. This is the time we need them as hopefully we will have some new levels to get going again. I did what you asked and went put a note on the link you sent before. I also checked my settings and most of them were filled in. I filled in the couple that weren't but I don't think it will make any difference
    • Elsa
      Elsa
      Nothing is working so we just have to wait to hear from King.
    • Mim_
      Mim_
      ok Thank you
    • Mim_
      Mim_
      I'm not sure what you call it but it's the profile of ourselves that you touch to go to the top of the levels. That's not there now. Sorry to bother you
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