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Xarly

Community Manager

Discussions

189

Comments

1672

Points

3725

Badges

36
Avatar

Xarly

Community Manager

Discussions

189

Comments

1672

Points

3725

Badges

36

Xarly Community Manager

About

Username
Xarly
Joined
Visits
1,337
Last Active
Roles
Member, Administrator
Points
3,725
Posts
1,861
Badges
36

Badges

First AnniversaryHidden Bob100 InsightfulsLegendIdol50 InsightfulsGlorious25 InsightfulsFamousDiamond Digger ExpertPepper Panic ExpertPyramid Solitaire ExpertScrubby Dubby Saga ExpertShuffle Cats ExpertCandy Crush Soda ExpertCandy Crush Jelly Expert25 Answers50 Answers5 Insightfuls10 Comments25 Comments50 Comments100 Comments150 Comments200 Comments300 CommentsDetective in the making5 Answers10 AnswersInsight GiverPopularPhotogenicName DropperFirst Dive2 Comments5 Comments

Comments

  • Congratulations to the winners and to you all that participated! And also a big shoutout to @Elsa for pulling such a nice event with you all and helping us build such an awesome Community! Cheers, Xarly
  • Hey all, Two points I'd like to comment on: * Option of playing Solo/Team - It's currently under discussion. For the first iterations, the team wanted to see what the perception and behaviour of teams was. Now it's being discussed and that very s…
  • Hi all, I'm sorry this has been happening to you all but we appreciate you all trying to fix it. It seems, given all the troubleshooting that our awesome superstars walked you through, that the issue is sitting on Facebook's or our side. We are goi…
  • Thanks for the report @Yaz_Milani! We'll keep an eye and monitor to see if it's a pattern. So far you are the first to report but we will revisit the text as well. To your point, @LizzyLemondrop, as of now, it's a matter of balance and luck. We ar…
  • Hi @helpme1, Thanks to @Elsa's awesome help I've been able to help you out here. As a gesture of good will I have restored your Gold Bars. In the future though, we won't be able to do this every time so please make sure your game is well optimised …
    in Gold bars gone Comment by Xarly August 8
  • Hi everyone! Love seeing new faces around. Thanks for your words @peejay! It's my pleasure to help and represent this community . Cheers, Xarly
  • Hi @WWII! If it was an issue with boosters connected to a purchase then it's better if you get in touch with our Player Support team. Go here, select Soda as a game and "Purchase Issues" as the topic and someone from the team will be able to help y…
    in Boosters Comment by Xarly August 6
  • Hi @Larnold97 , Thanks for your feedback! Just wanted to let you know that the Gold Bars are no longer at stake. As mentioned in the beginning of this thread  We will announce the winners on Friday next week (7th of June) at 15.00 CET. the wi…
  • Thank you all for your thoughts and feedback! As you mention, @Foley1362 rewards come with tickets as well, which is a way to keep playing. If you keep winning, you keep getting tickets (along with those that refresh after time). Your points are of…
  • Hey all, That's very valid feedback, thank you! Currently, the event is only lasting some days so that the team can work hard on optimizing it for future iterations. Basically, to shed a bit more of light on how the process goes, the way it works …
  • Thanks a lot for your insights @Crimson_Dawn and @Foley1362 , much appreciated! I'm sure both the team and other players can benefit from your knowledge. As mentioned previously, we are just getting started! I can't wait for you all to keep sharing …
  • Hi @Sandycat ! This is due to chance, sadly. It's bad luck that the 9th bottle didn't appear to you in this case, but it isn't an issue, from what we just checked with the team. I've sent some gold bars your way to help alleviate the frustration. …
  • Hi @BelindaNJ41, Welcome to the Community! This is sadly an issue that is happening and that we are trying our best to fix. It's been trickier than the team thought but I'm sure that we will have fixed as soon as we can. It only happens on Facebook…
  • Hi @wvudegenerate, I'm sorry to inform you that this is an issue on our side that we are investigating. It doesn't seem to be happening to everyone, which is making it harder to identify and fix but we hope we can fix it soon. We'll keep having co…
  • Anytime! You know now where to find us (for this, for competitions and just for providing us with your feedback under Discussions about the game). The more you help us, the more we can make the game better for you all!
  • Hi @Lee-13 , I'm sorry but I then need your player ID. With your information here it seems like we are talking about a different account. Here is a link that shows you how to get your player ID. Please post your player ID afterwards here and rememb…
    in Gold bars gone Comment by Xarly August 5
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