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Thank Alianscar, I sent the email on Monday and it's been 5 working days til now. Just reminded them again, hope they will respond

I hope they do as well @Valencia1234_ from what I have read it is a really painful progress dealing with Player Support. As I said please don't expect too much at this time as they all go home at the weekend

@QueenB is there any chance you could give Support a nudge for Valencia?

Thanks for the screenshot @Squirrely_Girl23

It should say 1st Knockouts 🤔 as @Alienscar mentioned, have you tried playing a few levels and checking the leaderboard after playing? It looks like the game is not updating…

Hello @seehinklerun🤗 A Warm Welcome to the King Community!

I am sorry to hear that your purchased items did not reach your game!

To report the issue or to get the refund of your purchases, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information

🔥 Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

💻️ Windows App

• Use this link. 
• Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
• For more help and information on refunds, click here

Please let us know if you have any other questions🍭🍭

Hi everyone 👋

Thanks for the additional reports and for linking the other discussions @Alienscar that actually helps put things into perspective.

From what I’m seeing so far, it looks like the Super Color Bomb itself may not be the issue, but rather the game freezing around the moment the Super Color Bomb info popup appears. When the game freezes and has to be restarted, the session resets and the Super Color Bomb disappears.

I'll add this report to the ongoing game freezing investigation so the studio can take a closer look.

Thanks again for sharing the details, it really helps us track these issues down.

I beat the level with the Chef's Hat on the map to release myself so I could keep baking the cake, but I was not released, I am still stuck under that glass dome, and there is now no Chef's Hat on the map so it seems I am stuck forever? This happened to me last week as well!