Here are a few steps that can improve your gaming experience
a. Please close all apps and restart the device
b. Please check for any updates for your device and apps in the Amazon Appstore.
c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.
d. As a last resort, try re-installing the game as it usually fixes most issues. Please be sure to back up your game progress on either Facebook or the Kingdom. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.
Please also note that any boosters or extra lives stored in the game may also be lost during this process.
Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000
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