We are truly sorry to hear that you are experiencing an issue with your game.
We can explore several ways to solve this problem. Could you please first try the following steps:
- I recommend that you first of all try playing in another browser (E.g if you are using Microsoft Edge for example, then try with Google Chrome, Mozilla Firefox or Opera and vice versa).
- Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date. If the browser is not up to date then simply click on the Update button to install the latest version.
- You can also double-check on this page https://html5test.com if your browser is optimised. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
- I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance.
- Now make sure that you clear the cache regularly: https://clear-my-cache.com/windows.html
Here is a useful video that will show you how to perform these steps:http://youtu.be/OESCE4Jj2tU
More further information about HTML5 please check out this amazing page here
Still having a problem with your game? Why not ask other players for help in our Community?
Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here
and select the game you wish to explore.