Check out all Games HERE!
Become Member of the Month and win 200 Gold bars!

Is your game crashing on PC- Facebook?

CezdiamondCezdiamond Posts: 6,522 Community Manager
edited February 18 in Tutorials

There are a few steps we can try which generally resolve all technical issues.

As this game runs on HTML5 and not Flash, some browsers will simply not be able to run the game, e.g. Internet Explorer.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer


Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version. 

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.


I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance. 

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache


Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU


More further information about HTML5 please check out this amazing page here

Still having a problem with your game? Why not ask other players for help in our Community? Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore. 


Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

This discussion has been closed.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Leaderboard