While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.
Could I kindly ask you to follow these simple steps below which fix the vast majority of issues:
You can download them from the following links:
Here is a useful video that will show you how to perform these steps: http://youtu.be/OESCE4Jj2tU
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