While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.
I'd recommend some these simple steps below which fix the majority of Facebook connection issues and get you back reconnected:
- Download the latest version of Facebook and the game from your device's app store.
- Check if you have the latest software on your device.
- Open the game and if you are able to, disconnect it from Facebook or the Kingdom.
- Force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
- If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.
- Try to connect to a WiFi connection instead of using your cellular data.
Here is a useful video that will show you how to perform these steps:
If you're still having issues with connecting to Facebook, try connecting through Safari:
- Delete the Facebook app from the device if you have it installed
- Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (Super important).
- Turn off the device and wait about 30 seconds
- Turn on the device again
- Open Safari and log in to your Facebook account through the browser
- Open the game and reconnect it to Facebook
- Once you're connected you can reinstall the Facebook app and continue using it if you wish
If you're still unable to connect then you can try deleting the game and reinstalling it.
To avoid losing your game progress make sure you have connected the game to a Kingdom account, or that the last level you played was while you were able to connect to Facebook.
Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.
Still having a problem with your game? Why not ask other players for help in our Community?
Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore.