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Having loading, crashing or connection problems on a Windows 10 game app?

Community_TeamCommunity_Team Posts: 1,850 System
edited November 2019 in Windows10
Worry not! 


While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.


Please use these some trouble-shooting steps for Windows 10 to help to resolve any underlying technical issues which may be impacting your game:

Please also check you have the most recent game version installed in your Windows Store. You can do this by following the steps below:

- Open your Windows Store
- Click on the 3 dots in the top right-hand corner
- Choose 'Downloads and Updates'
- Click on 'Get Updates'. If any updates are available here they’ll begin to install automatically. If the game doesn’t show up then there are no updates required.

As a last resort, please reinstall the game app on your device. 

Please note that any unsaved game progress, saved messages or boosters will be lost by uninstalling the app. This will also reset your progress in any features or challenges you're playing.

You can uninstall the app by searching for the game name in your ‘Search’ bar on your PC. When you see it appear, right-click on the name. From here, please choose ‘Uninstall’ from the list of options.

To reinstall, simply search for this again in your Windows Store.


Still having a problem with your game? Why not ask other players for help in our Community? 


Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore. 


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