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Having problems connecting to Facebook on Android?

Community_TeamCommunity_Team Posts: 1,850 System
edited September 2019 in Android
Worry not! 


While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.


I'd recommend some these simple steps below which fix the majority of Facebook connection issues and get you back reconnected:

  • Download the latest version of Facebook and the game from your device's app store.
  • Check if you have the latest software on your device.
  • Open the game and if you are able to, disconnect it from Facebook.
  • Force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
  • If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. 
  • Try to connect to a WiFi connection instead of using your cellular data.

Here is a useful video that will show you how to perform these steps:


If you're still having issues with connecting to Facebook, try connecting through browser:

  • Delete the Facebook App from your phone.
  • Next, go to Settings, then App Management, choose the game app and Clear Cache.
  • Finally, open the game select Connect, this should open a Google Chrome window for you to sign in to Facebook.
  • Reinstall the Facebook app if you like
If you're still unable to connect then you can try deleting the game and reinstalling it. 

To avoid losing your game progress make sure you have connected the game to a King account, or that the last level you played was while you were able to connect to Facebook. 


Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process. 


Still having a problem with your game? 

Why not ask other players for help in our Community? Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! 


Simply go to the home page here and select the game you wish to explore. 


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