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Having trouble connecting your game to Kingdom?

Jelly JennyJelly Jenny Posts: 1,506 Community Moderator
edited May 7 in Tutorials

Are you experiencing Kingdom connection issues?

First make sure that your game is up to date. 

You can check this video out on how to update your game:

If you’re still having issues with connecting your game to Kingdom, find your device from below and follow the suggested steps:

iOS (Apple) device: 

-Close the game
-Close all tabs in Safari and clear the browser cache:
Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds
-Turn on the device again
-Open the game and reconnect to Kingdom

 Android device: 

- Close the game
- Next go to Settings, then App Management, now choose the app and Clear Cache.
- Open the game and reconnect to Kingdom

If you're still unable to connect to Kingdom, then you can try deleting the game and reinstalling it. Note that any unsaved game progress will be lost in this process. 

To avoid losing your game progress make sure you have connected the game through Facebook, or that the last level you played was while you were able to connect to Kingdom. If you lose your levels due to reinstalling, take a look at this blog post.

Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process. 

Still having a problem with your game? Why not ask other players for help in our Community? Here you can also discover our Community Superstars, competitions, off topic conversations and much much more! Simply go to the home page here and select the game you wish to explore. 

Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
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