Some privacy settings in Facebook can affect whether your game progress
is synced and if your friends’ lists appear in the game. If you are having
issues with either, try the tips below.
If
you have lost your saved game on mobile , try signing in again to Facebook
·
Make sure
that you are correctly signed in to your Facebook profile in your phone. Open
your Facebook app and log in as normal. Enter your email and password and
access your account.
·
Open your
game in your device
·
Clock on the blue button with the Facebook symbol to access your saved game.
Restart your game and your progress should be right back where you left it!
Check
your app permissions
When you give an app access to your Facebook account,
that access expires after 90 days. Once it passes that date, the app loses
access to your account, which may stop it from working as intended.

You can check which apps are active, expired or have
been removed from your account by accessing this link: https://www.facebook.com/settings?tab=applications
If the game is listed as “expired”, it means your
Friends list and progress may not sync with the game.

Click “Renew Access” to reactivate the app’s
permissions.
You might also want to check your active
app-permissions by clicking the “view and edit” link.
If “Friends list” is not selected, our games will not
be able to view your friends, and you will not be able to send messages or
receive help from them.
Remember you’ll have to do this every 90 days.
If this does not work, you can head to your game’s support
section here in Community by going to “Games”
at the top of this page, select your game and then “Support”.

New to the Community? No account yet? You can register
here in just 2 seconds!
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