Why am I not receiving any lives my friends send me


  • RancidRancid Posts: 544 Superstar
    Hi @niomi
    I only play Farm Heroes Saga. If friends send me lives when I have the maximum of five lives, I get 100 beans instead. Maybe something similar is happening to you.

    Six months ago I couldn't spell Superstar. Now I is one!

  • badradbadrad Posts: 5 New Bee
    I am a newbe.....Question, if I connect with FB, does it pick up all my contacts even those that do not play w King games. Also, may I ask my Community for lives, where and how. Thanks :)
  • LizzyLemondropLizzyLemondrop Posts: 527 Game Expert
    This is an ongoing issue that I myself experience. I'm sorry to say that I haven't seen a fix for it yet. If I do, I'll keep you posted!

    Please Vote here for adding a 500 point Treasure Chest to Soda Squad! Thanks.

  • MistyfanMistyfan Posts: 54 Level 3

    I've been here for months, but my answer is just try to wait for your friends to send lives
  • jojo18105jojo18105 Posts: 1 New Bee
    edited December 2019
    **EDIT: Unsupported Language** je joue a Candy depuis tres tres longtemps j'avais 36 vies cadeaux de mes amis et disparu hier pourquoi ??????

  • kerrioisten1kerrioisten1 Posts: 2 New Bee
    User ID 1163076090, device Motorola, not sure of app version just downloaded it about a week ago, logged in thru Facebook. I do not see mail icon on map. Hope to fix this soon.. Thank you. 
    Also was unable to select support as topic to send this issue correctly.. 
  • RancidRancid Posts: 544 Superstar
    If you are new to the game, then it is possible that there are only a few people that you can request lives from. To see how many people are on your friends list, go to any level and scroll through the top score list. You are placed with random people to start with. Unfortunately there is no guarantee that those players are still playing the game or not. I have at least 150 people on my list and I hardly get any lives each week. So it's not just happening to you.

    Six months ago I couldn't spell Superstar. Now I is one!

  • DeepshikhaSharanDeepshikhaSharan Posts: 505 Level 5
    Hi! @niomi . Maybe anyone has not sent you lives
    Vote for an all rounder badge here 
    Vote for the DreamWorld feature https://community.king.com/en/candy-crush-saga/discussion/273659/the-old-dreamworld-feature/p1?new=1
    Have any queries about candy crush?Ask them all
  • Lola_PopLola_Pop Posts: 853 Community Moderator
    Hello guys!

    I'm sorry I missed your messages!  :(

    I'll leave this thread in the Give Feedback area as it can be interesting for the Game Studios to know your opinion about the issue, but I really advise you to head to the Support area of the game you're not receiving lives in to find more help. Other players, Superstars and the CM's for each game can have more information about game related problems. 

    For instance, in Farm Heroes Saga, @Rancid, you only get lives if both your friend and you are online at the moment he or she sends them to you; if one of you is not online, you'll receive Magic Beans instead. This is a feature in the game, so maybe you're not experiencing any issue...it's just working the way it's supposed to. 

    I hope it helps! And once again, I'm sorry for the delayed answer! <3

    ❤️Come together and discover the Community here❤️

  • RancidRancid Posts: 544 Superstar
    Thank you for the clarification. I thought the only reason you got beans was if you already had the full five lives. I didn't know that both players needed to be online at the same time for a life to be awarded. At least I now know why it's so hard to get lives off other players. But not all King games work in the same way? (I'm not asking you to list them all =))

    Six months ago I couldn't spell Superstar. Now I is one!

  • Lola_PopLola_Pop Posts: 853 Community Moderator
    No, @Rancid, in this case it's just Farm Heroes Saga that has this option of receiving Magic Beans instead of lives. 

    However, there is a "trick" that works for many players. If you're playing connected to Facebook and you're not receiving lives, you can try turning notifications off, so you don't see them on your Facebook profile, but they're still collected by the game. To do so, please follow these steps:

    ·         On Desktop Facebook, click the down-arrow in Facebook and click settings. Then select 'Notifications' from the menu  on the left.

    ·         Click on "On Facebook" to display the next menu.

    ·         Next to App requests and activity, click Edit.

    ·         Scroll down to the game you're playing, click to select notifications On or Off.

    Alternatively, when you receive the notification in Facebook that a friend has sent you a life, don't open the message. Instead exit Facebook, open the game and the message should now be ready and waiting for you there. By opening the message in Facebook the notification seems to be considered as 'read' and is then not delivered to the game.

    I hope it helps! <3

    ❤️Come together and discover the Community here❤️

  • RancidRancid Posts: 544 Superstar
    I am really sure that your reply would be helpful to those who have a Facebook account. I must be one of the few people in the world that doesn't. Just remember, I am the Farm Heroes Sage Game Expert. I will manage and succeed without Facebook!

    Six months ago I couldn't spell Superstar. Now I is one!

  • Lola_PopLola_Pop Posts: 853 Community Moderator
    He he, @Rancid, I know! Of course you'll succeed without Facebook! Just wanted to give some more information that could be helpful to other players  ;)

    ❤️Come together and discover the Community here❤️

  • sungirlsungirl Posts: 1 New Bee
    I playing this game but could not see where you can see the friends to share with please help sunny olson
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