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Lost boosters on your mobile? Oh no! Let’s see if we can solve it!

Lola_PopLola_Pop Posts: 3,719 Community Manager
edited December 2019 in Mobile

There are a couple of reasons you may lose sight of the boosters in your game. The two main reasons are that: 

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  • Lola_PopLola_Pop Posts: 3,719 Community Manager

    You have a new phone or accidentally deleted the booster data permanently

    Sometimes your boosters cannot be recovered or replaced:

    1. If you've begun playing on a new device. Boosters cannot be transferred between devices. They can sometimes be saved in the iCloud if you use an Apple device, or on a SD card- however, we cannot guarantee that you will be able to transfer them, so we'd recommend you use as many as possible on your old device, before picking up your progress in the game on your new one.
    2. If you've deleted, uninstalled or reinstalled the game or if the game has crashed, these steps involve deleting the data where your boosters are saved. This deletion is irreversible and therefore your items cannot be recovered. When applying an update, it's important to use the 'Update' option when available in the App Store, and not remove and reinstall the device.
    3. If you use an Android device and have cleared the 'App Data', this deletion is irreversible and therefore your items cannot be recovered.

    If they have been won or obtained for free in the game, unfortunately, we do not offer a replacement for these, as per our Terms and Conditions. For more information, please contact us using the link at the bottom of this page:

    Candy Crush Soda - Celebrate Level 5000 with us: 
    💜Win Gold Bars in our 5 Competitions HERE 💜
    💚Claim the exclusive Community 5000 Level badge  HERE!  💚
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