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Hello @ub227 and welcome to our Community!!
I'm glad to see you here!! 🤗
Maybe you can post your question in the specific game community of the game where you received the message that the store is not open. It may get lost if you post it here, and your fellow players will be able to help you more there.
Here you can find all the game communities we have. Just go to Support, and post your question there. You can also read the FAQ first.
I hope it helps!!❤️