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Still can't log in!

XadoraXadora Posts: 40 Level 2

Hiya! Are any of you still experiencing the connection error for Candy Crush Saga? I've tried many times since last week and it's supposedly being looked at. I can't log in with Facebook or email and it says I have no internet connection. The only way I was able to fix this on Candy Crush Friends Saga was to uninstall the app and download it again, losing all of my boosters. I don't want to lose all my boosters again to play Candy Crush Saga. So what's the scoop? Ty

Comments

  • LimLim Posts: 11,024 Game Expert

    Hello! @Xadora 👋

    Welcome to Sweet King Community! 👑

    Oh! No! Have you still cannot connect to Facebook on any King's Games? 😢

    Don't worry about this problem! 

    Please select your device that you are playing on any King's Games, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

    Android

    iOS

    Kindle 

    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Games, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone

    ** If you have tried all of troubleshooting steps of this problem but it's not worked, please let me know and you can continue to comment on below here. **

    Have a nice and safety day! 😊

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 How to play and let's see other guides on Diamond Diaries Saga 💎

    ❓Need help on Diamond Diaries Saga? Find more questions on Support❓


    👑 Let's see to learn more about King Community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

  • XadoraXadora Posts: 40 Level 2

    Hi...No success. I am fearing the reinstall and losing all of my boosters. I'm on level 6483 and the boosters always help. This is just ridiculous! 😵

  • debrichmonddebrichmond Posts: 3,088 Game Expert

    Hello @Xadora, I'm sorry you're still having trouble.

    Do not uninstall your game!

    You wrote that you are able to get into Candy Crush Friends Saga (CCFS). If that's correct, then I want you to log out of CCFS and then log back in, but create a King account and login using your new King account instead of Facebook. You can do that from the login screen. Once you've done that, go to your Settings and then apps and clear the cache for Candy Crush Saga (CCS). Go to your app store and look for an update to CCS. Download the update if there is one. Now go back to your CCS app and try to log into it with your King account. It's the same email and password that you just created.

    This should get you back into your game without losing your boosters.

    Let me know if this helped.

    ➡️ What is this Community about? Start HERE! 🌺 Visit the International Corner where French, Spanish, and German are used. 🐝

  • XadoraXadora Posts: 40 Level 2

    Hiya and ty for the response!

    It didn't work, still can't log in and I'm still getting the connection error. I uninstalled CCFS the other day and reinstalled it and that's probably the only reason it's working. This is getting to be very frustrating! Grrr!

  • XadoraXadora Posts: 40 Level 2

    Anything yet Game Experts?😵

  • LimLim Posts: 11,024 Game Expert

    Hello again! @Xadora 👋

    Sorry for my delay answering! 😔

    You can click here (similar your problem) to read Crazy Cat Lad the Community Manager Answers note to Candy Crush Players. By the way, you can comment that thread then you and the players are waiting for Community Team will still checking this problem until they fix this problem! 😉

    Have a nice and safety day! 😊

    💎🌟 Hello! Everyone! I am Diamond Diaries Expert Player to help you to solve any levels and problems on Diamond Diaries Community. 🌟💎

    💎 How to play and let's see other guides on Diamond Diaries Saga 💎

    ❓Need help on Diamond Diaries Saga? Find more questions on Support❓


    👑 Let's see to learn more about King Community 👑

    🏆 Join King Games's Contests to chance to win gold bars 🏆

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