(Poll ended) What's your Flavour? 😊

QueenB

We are constantly working on making sure our players have the best experience when reaching out to our Player Support team. With this in mind, we would love to get your feedback by taking part of this poll.

Scenario:

" You suddenly lost your game and you can't seem to pick up where you left off. HELP!!! 😩"

We hope you don't have to experience this scenario but if this would have happened and you are about to contact Player Support for help....

We want to know what you would select out of the options below by voting for what makes more sense to YOU in order to get the help that you need.

If you happen to have any other suggestions that are not below, please feel free to comment.

Thanks for your your help, you're a star 🤩

QueenB

@Lim I could use your help on this by tagging you crew to help 😉🤩

KingChewy

Great idea @QueenB 💪🏻

MountainMom

@QueenB

If I assume you want us to reply based on the scenario you described, I would use your phrase of "lost my game" when I contacted the support team. Without more detail, the other options make assumptions that are not in your question.

Diamond Lim

Okay! I will tagging them! @QueenB 😊

I will like my flavour is "I've lost my level" as I think they ask I lost my current level on Candy Crush Saga or any King's Games mostly. 🤔

And I will tagging active players to vote your flavour on idea :

(Tagging name's list - Part 1)

@AbhinavSargar, @lilac68, @TaniaSloan, @stan1981, @lulu13, @yukibear, @Flanje, @donnakessler, @debrichmond, @Yosca, @KENTFIELDER, @lcalloway82, @Jasmina, @ArmyArms, @GranBarb, @sam_123, @ZoricaPanda, @SarLou, @JulesAg, @TrishaRobbeCandy, @firebombmarkus, @frenioz00, @Spinnifix, @Mmmkingfan, @MataiceAlison, @AShadow, @Sofia1992, @Julie_Andrews, @Mahiveche, @Elsa, @imabearnut, @destiny3, @JoJo333, @ivy2020, @FaRayha, @Mim_, @TheRevenger, @the_revenger, @siti_payung, @Sukanta_Biswas, @BeckyBubblegum, @Deryck, @christine88, @encantes, @caambuj, @DeepshikhaSharan, @Sharon_Loose, @LauraLMason, @Yosca, @piaandersson, @Acv, @Mangai, @Simon888, @Swimming, @Fakhri, @Scooterpie, @wozziewoo, @Sammyjo, @sakura, @SagaR, @DoubleB423,

Diamond Lim

(Tagging name's list - Part 2)

@RobinCorte , @samm_kml, @foxyfox, @Betts, @Mattia_, @Glenn1972, @stramonium, @caambuj, @Lucas_Yan_Maia, @SabrinaM, @Foley1362, @johamilton, @mysticalmysty, @kiara_wael, @Werner_Cichy, @stan1981, @Nck, @Nat09, @SeraphicStar, @bearwithme, @kaiser1618, @Rancid, @paul5473, @abe_coffee, @Crimson_Dawn, @LizzyLemondrop, @wafercookieflippers, @mercerik, @Chicken_Slayer, @MiaChristine, @candycrushinit, @flew66, @BQN537, @Special_K369, @gr33n3y3z, @PummyRaj, @STOKEDER, @slidey, @ShannaSkywolf, @SugarDonuts, @Mattia_, @kingcrushinit, @Mistyfan, @Popower, @Pocahontas1, @pompamandy83, @Albert_Heinrich, @richcastle, @Byrd59, @QueenReineer, @LatishaWillyard, @mimi1954, @Spieler_8675309, @MorphButterfly, @sarma_palash123, @Marzia333, @tininha1975, @Gourav01, @Aitch, @Peter_Tornaros, @Breee, @Ashraf, @mimi1954, @Coconathecat, @Mary_Kay, @RumellKhan123, @Bumper2019, @LoveDachs, @JethrinaBodina, @KimElston, @akthamabuali, @LoLo513, @jess_ica_123, @Harrypotter, @JabinDavis, @JDNORAfan, @Anika499, @MountainMom, @starsweet, @RegalRenz, @Leanna_Allen, @Olivia_Lim, @Carmel1919 and @satnam 👋

What do you vote your flavour of lost level/progress like the most? Let's help Community Team to vote! 😊

QueenB

I knew I could count on you 😉 🤗😘

Glenn1972

Very nice!

I hear members saying they lost their progress.

I hope I am right in voting for "Restore my levels"

@QueenB , I re - voted 😊

I am interpreting "Restore my levels" and "I ’ve lost my levels" close to the same meaning.

Have a sweet day🍬

Diamond Lim

https://community.king.com/en/blog/discussion/comment/743347#Comment_743347

Thank you! @QueenB 😊

Let's see they vote their flavour then how to answer it. 😊

encantes

@Lim tks for tagging

Done, I've lost my levels.

Enjoy your day

Spinnifix

Hello @QueenB !

What happened to you? I hope you are well! The translation is funny. Because it doesn't fit together. And the technical problem is that the support restores these levels. I think I need support from @Lola_Pop here. Sorry🤣♥

Spinnifix

Because of the translation, it sounds like who is really hungry. Who ate the levels. Sorry, I can't vote on that.

Spinnifix

So, it has never happened to me that I will lose my game and if I do, I simply switch to the other device. Because at King.com the levels are saved.🤗

DeepshikhaSharan

Restore my levels is the best as it can be that someone only lost some some of their progress and not whole game

Elsa

Excellent question! Voted! Heading over to Facebook now to point them here.

QueenB

Hi all!

Unfortunately there was a technical issue so the votes was not showing up correctly and I had to remake the poll. If you could please VOTE again when you have the time that would be awesome and thanks again for your collaboration 🤗