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Lost about 100 levels and lost gold bars
Level 1
hello to everyone, is it possible that after deleting Facebook app and Candy crush app from phone and reinstalling it I got pushed back about 100 levels and lost my purchases? I had noticed for the past couple of weeks that my account had "lost" sincronisation so I couldn't see my FB friends on the map....but I still kept on playing and playing.....today I did what I just said and I got pushed back to where I probably was before I lost the connection with FB accounts......what can I do?
thank you
Comments
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Hello @luraschij
This link will take you to an article that tells you how to retrieve your game level. Best of luck to you.
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Welcome to Sweet King Community! 👑
How about you restart your device? 🤔
If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you must check "Why have I lost all my collected boosters" by Community Team. (Any King's Games)
Click this link to read it that I hope you can understand them!
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊.
Have a nice and safety day! 😊
