Connection errors

Dazzydee

Hi all,

im having dramas with update and connection errors is there a way I can combine all the king games I play seamlessly in to my account. CCS is the main issue I think it was originally set up with an old email which I don’t use nor remember.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/307036/connection-errors

Hi @Dazzydee . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Diamond_Lim

https://community.king.com/en/blog/discussion/307036/connection-errors

Welcome to Sweet King Community! 👑

How about you can click on "Force Stop" (from Settings) of this app? 🤔

If it's still not worked, How about you check this information here that I hope this helps too. 😊

https://community.king.com/en/blog/kb/articles/568-what-if-i-can-t-connect-to-the-app-store

⚠️ Note ⚠️

All our games require that your Android version is at least 4.4.4 or higher. Even though for best game experience I'd recommend to have Android 5 or later version installed.

For iOS you will need at least iOS 8 or later version to be able to play any King game.

And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

Have a nice and safety day! 😊

wykoon

Hi there @Dazzydee and hope your day has been well 😊

May I know whether you have uninstalled and reinstall the game so it will associate with your current Apple ID? Since you can't recall your old Apple ID, I suggested this way after searching solutions outside this forum.

If it doesn't work, you may have to contact Apple directly.

Let us know if you still need further assistance 😊🙏🏻

Crazy Cat Lad

Hi @Dazzydee and welcome to our Community!

The app seems to have been downloaded by another Apple-Id and therefore can only be updated when logged in with the same account.

Please delete and download the game again with your current Apple-ID to be able to update it. First make sure that the game is Facebook connected or saved on a King account so you can restore the levels. Boosters and Lives will be lost though.

For more help on installs and updating app, please contact Apple Support.

Dazzydee

Hi Crazy Cat Lad,

when I try to save/ backup/ link to Facebook I have the same connection error problem and it won’t save etc so if I delete I’m pretty sure I’ll be starting from the beginning or maybe as far back as the last time it did update

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/947014#Comment_947014

If you successfully do what crazy cat lad said you won't lose you levels. You'll probably lose your boosters and saved lives.

Dazzydee

Thanks Mary Kay,

Ive tried to tap on my profile bottom then use email or Facebook but either way is saying there’s a connection error. It’s been like this for at least 6-8 weeks and it’s beyond a joke. It’s far better to offer support via phone for these types of issues.

Dazzydee

https://community.king.com/en/candy-crush-saga/discussion/comment/945152#Comment_945152

Dazzydee

The game is installed as an app on my apple iPhone the option is to delete not uninstall. If I delete I’m pretty sure I’ll be having to start from the beginning. I’ve made some changes to my background app refresh settings so I’ll let y’all know what happens over the next 24 hours

Mary_Kay

delete the app or uninstall same result. Make sure you follow the instructions of crazy cat lad and you should be fine. If you do it right you won't lose your levels. If you do lose your levels and go back to 1 come back and tell us. We can help with that too. But I don't think you need to worry. CM crazy cat lad is so helpful.