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⚖ Customer service outside the community --- Part 2 💻
This survey is very important to me!
I started my first survey on this a few months ago. Now I would be interested, had improved in the meantime! Some issues cannot be resolved by the community and players are sent to customer service. I read many times that players did not receive rewards & responses.
Here is the link from the 1st survey.
I'll do it anonymously again, nobody has to worry.
Please share it in the comment field below!
thank you💓
@Lola_Pop & @LadyRaffie & @Crazy Cat Lad & @Pounawea & @QueenB & @QueenMia
⚖ Customer service outside the community --- Part 2 💻 23 votes
Comments
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@Diamond Lim & @Cagnes & @DieOmimi & @Werner_Cichy
@RobinCorte , @samm_kml, @Betts, @Mattia_, @Glenn1972, @stramonium, @SabrinaM, @KingChewy, @mysticalmysty, @kiara_wael, @Werner_Cichy, @Nck, @Nat09, @wafercookieflippers, @MiaChristine, @candycrushinit, @BQN537, @Special_K369, @gr33n3y3z, @PummyRaj, @ShannaSkywolf, @SugarDonuts, @Mattia_, @kingcrushinit, @Mistyfan, @Popower, @Pocahontas1, @pompamandy83, @Albert_Heinrich, @richcastle, @Byrd59, @QueenReineer, @LatishaWillyard, @mimi1954, @MorphButterfly, @Marzia333, @tininha1975, @Gourav01, @Aitch, @Peter_Tornaros, @Breee, @Ashraf, @mimi1954, @Dirty_Nurse, @Coconathecat, @Mary_Kay, @RumellKhan123, @Bumper2019, @LoveDachs, @JethrinaBodina, @akthamabuali, @jess_ica_123, @Harrypotter, @Eddie_Sparrow, @Sofia1992, @Yosca, @siti_payung, @Leanna_Allen, @redzi13, @Adura, @MightyWolf, @SBH, @pearl_chetna, @actress, @lhalha, @Origins7_Dale, @idjowey, @Anahita_2005, @GanesaSrinivasan, @Freddy_Falkner, @Antoniogames2030, @udayaraj, @CandyCrushIsCool and @satnam 👋
@AbhinavSargar , @Scooterpie , @aijaziqbal , @ Trish24 , @hechicerilla , @wykoon , @ terrazas1325 , @tratelqalam , @SabrinaM , @ BQN537 , @sameeksha , @kavidina , @johamilton , @Sweetice , @pearl_chetna , @ rock2233 , @ShannaSkywolf , @ teresawallace44 , @jamilsidiq , @ Origins7_Dale , @Pcj , @ Nix66 , @idjowey , @MountainMom , @encantes , @ Anahita_2005 und @Loveth_NP , @CamiloCS , @GanesaSrinivasan
@AbhinavSargar , @ lilac68 , @TaniaSloan , @yukibear , @donnakessler , @debrichmond , @Yosca , @KENTFIELDER , @ lcalloway82 , @Jasmina , @ArmyArms , @GranBarb , @ sam_123 , @ZoricaPanda , @JulesAg , @TrishaRobbeCandy , @firebombmarkus , @ frenioz00 , @Spinnifix , @Mmmkingfan , @MataiceAlison , @AShadow , @ Sofia1992 , @Julie_Andrews , @Mahiveche , @Elsa , @imabearnut , @ destiny3 , @ JoJo333 , @ ivy2020 , @FaRayha , @TheRevenger , @the_revenger , @siti_payung , @Sukanta_Biswas , @BeckyBubblegum , @Deryck , @ christine88 , @encantes , @caambuj , @DeepshikhaSharan , @Sharon_Loose , @Yosca , @piaandersson , @Acv , @Mangai , @ Simon888 , @Swimming , @Fakhri , @Scooterpie , @wozziewoo , @Sammyjo , @sakura , @SagaR , @aijaziqbal , @ Trish24 , @ gemmafontana09 , @ lilac1015 , @hechicerilla , @wykoon , @ teresawallace44 , @Pcj , @ Gamelover2 , @Pitty_Kitty , @KYLNE , @MightyWolf , @ terrazas1325 , @ Eagle1010 , @ littlemissmim08 , @tratelqalam , @ arjankrijger2005 , @Soda_bottelet , @Elenna , @Tzvi_Marcu , @ DoubleB423
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Hello @Spinnifix, I don't know exactly. It depends on the game. I had 1 positive and 2 negative experiences.
The technical team could really help me with the positive and I was very satisfied. I also gave that as feedback. It was in Blossom Blast Saga when the game crashed and suddenly my GB were gone. There weren't many, but I got them back.
The not so good were in Farm Heros and Soda Crush. I wanted to know from the technical team why the Play Store announces events that never appear in my game. I got a default response that isn't every event for every player. I already know the phrase from the community. Seriously, I should give feedback. For a standard set. There was a star from me. And my opinion, they should only announce in the store what applies to everyone and not send phrases.
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I will tagging active players to vote this discussion if you are interested :
(Tagging name's list - Part 1)
@AbhinavSargar, @lilac68, @TaniaSloan, @yukibear, @donnakessler, @debrichmond, @Yosca, @KENTFIELDER, @lcalloway82, @Jasmina, @ArmyArms, @GranBarb, @sam_123, @ZoricaPanda, @JulesAg, @TrishaRobbeCandy, @firebombmarkus, @frenioz00, @Spinnifix, @Mmmkingfan, @MataiceAlison, @AShadow, @Sofia1992, @Julie_Andrews, @Mahiveche, @Elsa, @imabearnut, @destiny3, @ivy2020, @FaRayha, @TheRevenger, @the_revenger, @siti_payung, @Sukanta_Biswas, @BeckyBubblegum, @Deryck, @christine88, @encantes, @caambuj, @DeepshikhaSharan, @Sharon_Loose, @Yosca, @piaandersson, @Acv, @Mangai, @Simon888, @Swimming, @Fakhri, @Scooterpie, @wozziewoo, @Sammyjo, @sakura, @SagaR, @aijaziqbal, @Trish24, @gemmafontana09, @lilac1015, @hechicerilla, @wykoon, @teresawallace44, @Pcj, @Gamelover2, @Pitty_Kitty, @KYLNE, @MightyWolf, @terrazas1326, @Eagle1010, @littlemissmim08, @tratelqalam, @arjankrijger2005, @Soda_bottelet, @Elenna, @Tzvi_Marcu, @paris2009, @Flash18, @ZeesLady, @Radiant123, @kukajb, @DoubleB423
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(Tagging name's list - Part 2)
@RobinCorte , @samm_kml, @foxyfox, @Betts, @Mattia_, @Glenn1972, @stramonium, @caambuj, @Lucas_Yan_Maia, @SabrinaM, @KingChewy, @johamilton, @mysticalmysty, @kiara_wael, @Werner_Cichy, @Nck, @Nat09, @SeraphicStar, @bearwithme, @kaiser1618, @Rancid, @paul5473, @abe_coffee, @Crimson_Dawn, @LizzyLemondrop, @wafercookieflippers, @Chicken_Slayer, @MiaChristine, @candycrushinit, @flew66, @BQN537, @Special_K369, @gr33n3y3z, @PummyRaj, @STOKEDER, @slidey, @ShannaSkywolf, @SugarDonuts, @Mattia_, @kingcrushinit, @Mistyfan, @Popower, @Pocahontas1, @pompamandy83, @Albert_Heinrich, @richcastle, @Byrd59, @QueenReineer, @LatishaWillyard, @mimi1954, @Spieler_8675309, @MorphButterfly, @sarma_palash123, @Marzia333, @tininha1975, @Gourav01, @Aitch, @Peter_Tornaros, @Breee, @Ashraf, @mimi1954, @Coconathecat, @Mary_Kay, @RumellKhan123, @Bumper2019, @LoveDachs, @JethrinaBodina, @KimElston, @akthamabuali, @LoLo513, @jess_ica_123, @Harrypotter, @JabinDavis, @JDNORAfan, @Anika499, @MountainMom, @starsweet, @RegalRenz, @Leanna_Allen, @Olivia_Lim, @Carmel1919, @Princess_lovely, @sameeksha, @Bunny_69, @Adura, @pearl_chetna, @Sweetice, @kavidina, @jamilsidiq, @SBH, @Timmy89, @MaryLuyo2020, @yoph_1234, @Yorben_Goeree, @rajdeeptb, @Leslie_B, @Nix66, @NamTruong2001, @lhalha, @nico_queen, @mercerik, @Anahita_2005, @Pcj, @idjowey, @Tina_Williams-2, @ipete, @Origins7_Dale, @Loveth_NP, @mhemz, @BlueberryCupcake, @Chase_, @MollyS, @copas, @cobismolly, @lemcbl, @Melbennett, @ffs, @Iffo, @pgagne, @me6412, @CandyCrushIsCool, @Shilviya18, @Calis, @Freddy_Falkner, @Antoniogames2030, @casiesteph, @Ella1, @Rubina24, @DieOmimi, @Cagnes, @cjay63, @lilikoikisses, @doctroublemaker, @NikolaosProdromidis, @actipton80, @Carly_S, @evaramotar, @AstonMartin, @Twi, @Zara902 and @satnam 👋
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I never got answers nor tickets from different games supports. I received only automatic emails saying I should deal with the community forum instead, basically. Which means if I can solve the problem by myself that's great, if my gold bars go missing I have to just accept the sad fact and move on.
Maybe summer was just a bad period for player support and I'll be more lucky in the future, who knows.
This was my experience
🤷♀️
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I haven't needed much help from tech support, but I recently had a problem with Candy Crush Soda and the support was good and fast. They were also interested later to see if it had been solved. In my opinion, it is improving.
Thanks @Spinnifix
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Interesting discussion for everyone to get involved in @Spinnifix well done 👍
Fortunately I havnt had to contact them but its interesting to see who has and what they experienced 👍🙂
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Up
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Hey, you don't need to answer me. I just described my experience.
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