Facebook Jail

Robin_Hinds

My FB account is currently disabled and I have no idea when or if it will ever be back. How can I transfer my game progress over to King? I created an account but I'm at level 1 again. I'm on level 4000+ and don't want to start all over again. If that's the only way to play, it's cold turkey for me! TIA.

Diamond Lim

https://community.king.com/en/blog/discussion/312270/facebook-jail

Welcome to Sweet King Community! 👑

You can check this similar page then see some players have answered to players that I hope this helps :

https://community.king.com/en/candy-crush-saga/discussion/311096/fb-disabled

Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊

Robin_Hinds

I haven't found any resolution to this issue. I can't log out accounts on any devices because the account is disabled. If my information is saved somewhere, I'd like it transferred to King. If that can't be done, I'd just like to know that.

Diamond Lim

https://community.king.com/en/blog/discussion/comment/1070584#Comment_1070584

Thank you for your answering! You can click here to ask a question about this game that they will help you faster on Candy Crush Support Community. 😊

Spinnifix

https://community.king.com/en/blog/discussion/comment/1070584#Comment_1070584

Hello and welcome to our beautiful community

You have to register correctly and your data must be correct. Please play level 1 again and finish it, then please update and clear the cache and restart !! hope it helps.

Good luck

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Robin_Hinds

Didnt work. Original game lost in space😞

teresawallace44

Hello @Robin_Hinds

You will need to contact customer support. 👍

Here’s the link to contact them...

https://soporto.king.com/contact

You will need a detailed description of the problem and your user/game ID. They will send you a automated email and then respond back with your problem again and they can help you. Let them know that you have logged in with your email and it took you back to level 1. 🤗

I hope this helps. Don’t give up. 💕

Teresa 🦋🌺🦋