black background

kaaug

I was playing normally 1 month ago, but unfortunately this problem started to appear, I see the lyrics and listen to the music, but I can't see the game completely. On the phone it opens normally only through the gameroom and notebook that this error happens, game on the professional w10 downloaded by the windows store.

mercerik

Hello there, @kaaug ! Welcome to the Community!

The App that you downloaded from the Microsoft Store must have been corrupted. The best thing to do is Uninstall & Reinstall it. If this persists, you might have other issues.

Hope this helps! Please let me know if you need more assistance!

Diamond_Lim

https://community.king.com/en/blog/discussion/313401/black-background

Welcome to Sweet King Community! 👑

Are you having problems with the games in Windows 10?

Does the app suddenly crash, freeze, don’t want to connect to Facebook or just don’t load? Don’t worry, resetting the app usually fixes most issues.

• Click on the Windows icon down to the left on your PC.
• Choose ‘Settings’, the icon that looks like a cogwheel.
• Go to ‘Apps’, then to ‘Apps & features’.
• Find the game you have issues with and go to ‘Advanced options’.
• Click on ‘Reset’.

Still not working? Then a complete reinstall of the app is probably needed.

• Again go to ‘Settings’ and find the game under ‘Apps & features’.
• Instead of choosing ‘Advanced options’ click on the Uninstall button.
• Restart the computer.
• Finally, download the game again from Microsoft Store.

Please be aware that when you reset or reinstall the game all in-game items like boosters and lives will be lost. Your progress and gold bars can always be restored by reconnecting the game to your Facebook or King account.

Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊