Anyone else having trouble with Candy Crush not loading on iPhone

sfink0508

Worked fine yesterday. Won't load today. I'm up to date on app and iOS. The last step is deleting and reinstalling the app, but then I lose all of my boosters, which I've had to do before and it sucks.

Diamond_Lim

https://community.king.com/en/blog/discussion/326979/anyone-else-having-trouble-with-candy-crush-not-loading-on-iphone

Welcome to Sweet King Community! 👑

How about you tried another step here? 😉

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

🌶 Hot topics here right now in Candy Crush Saga! 🔥

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

🍭 Have a nice and safety day! Sugar Crush! 🍭

Spinnifix

https://community.king.com/en/blog/discussion/326979/anyone-else-having-trouble-with-candy-crush-not-loading-on-iphone

Hello and welcome to our friendly community

It could be a temporary problem. Please try again later. Please clear the cache, that might help !! Do you also have a 100% Internet connection?

sfink0508

@Spinnifix rhanks for your reply. Internet was fine/. All worked on bone except Candy Crush. I opened a ticket with support, tried a few things, ended up having to reinstall and they restored my items purchased.

Spinnifix

@sfink0508

It's nice that you know how to do it and I'm happy to read that you were helped. If you need help or have any questions, please feel free to contact me and I will help you as best I can.

Have fun playing🤗

sfink0508

https://community.king.com/en/blog/discussion/comment/1401568#Comment_1401568

@Spinnifix thanks. Off to try to conquer level 6624!