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I can't sync my King account with Facebook

Laura-30
Laura-30 Posts: 3

Level 1

Hello,

I have followed the steps indicated here: https://community.king.com/en/blog/kb/articles/1892-how-can-i-sync-my-facebook-and-king-accounts

But it does not ask me to enter the Facebook password because it tells me "You have already synced your progress":

And then, it shows me a screen to change my King password, and under, in Score and progression sync, it tells me "You have already synced your progress.", but I have never synchronized with Facebook, and if I try to log in with my Facebook account in a game, it starts me at level 1:

How can I solve that?

Thank you very much.

Comments

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome

    You can find all about it in the Help Center.

    Much luck

  • Diamond_Lim
    Diamond_Lim Posts: 167,704

    Welcome to Sweet King Community! 👑

    If it is already synced, sorry for your reply as you can only sync one King account to one Facebook account, and if your another Facebook Account is synced with your King account, there is no way to sync the new King account to it. 😥

    Like Spinnifix answered you, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😊

    If you wanna to ask Game Question, please ask on Correct Game Area. Here is this link (Excel Spreadsheet) to find your game and then the support area :

    Excel Spreadsheet (All of King's Game Community Lists such as Support, Discussion, Contests, Ideas, Videos, etc.)

    Whilst you are here, you click on spoiler warning button here then read full definition about Guide (Help you find your way around King Community), Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.) and More Topics 👇😊

    You can check out this guide as it will help you find your way around King Community. I am so happy that you joined us here. You are going to love the contests, meeting new people who love the game as much as you do. If you have any game questions at all, I am going to add a link here that will open up as an Excel spreadsheet. On the left you will find your game and then scroll across to where you would like to go. For example, do you have a game issue question? Then click on your game Support link. Would you like to meet other game players that play the same game as you? Then click on the Discussions link. Don't forget to check out the current contests for your game for a chance to win some free gold bars for your game.


    Excel Spreadsheet (Support, Discussion, Contests, Ideas, Videos, etc.)


    You can also check Want to subscribe on Tagging List of King's Games and More Topics as received your tags on your notifications when contests and more exciting threads released if you want to subscribe. And also check Let's help to create/vote amazing ideas on CCS, CCSS, CCJS, CCFS, FHS and COTR as we need help to create another new ideas and vote active amazing ideas that we hope these ideas implemented. 😊

    If you have any questions, please ask any one of the Game Moderators or our Hub Moderators @Elsa or @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

    Have a nice and safety day! 😊

  • Laura-30
    Laura-30 Posts: 3

    Level 1

    Thanks for your answer Diamond Lim.

    The thing is, I only have and have only had one Facebook account, and I had never synced my King Account with any Facebook account before. It is for this reason that I do not know with which Facebook account my King Account is synchronized.

    Thank you.

  • Diamond_Lim
    Diamond_Lim Posts: 167,704

    You are welcome. I cannot help this question possible, so you can ask on Contact Us only then waiting for their answer. 😉

  • Laura-30
    Laura-30 Posts: 3

    Level 1

    Thanks for your answer Diamond Lim.

    The thing is, I only have and have only had one Facebook account, and I had never synced my King Account with any Facebook account before. It is for this reason that I do not know with which Facebook account my King Account is synchronized.

    Thank you.

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