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"App has stopped" - Error message! (Android)

CommunityTeam
CommunityTeam Posts: 2,008 System
edited October 2021 in Android

The "App has stopped"issue is rare, but can sometimes appear on Android devices since it’s an issue with the device and its Android system.

First, take out the SD-card from the device if you have one in the device. The SD card may be corrupted and will fix the issue just by taking it out.

The next step is to force stop the app and clear the app’s cache and data. Go to the device’s Settings, then Apps & Notifications, and tap the game app. Finally, tap Force stop and OK. Continue to Storage & Cache and tap Clear cache and finally Clear data.

If the issue persists, try reinstalling the app and clearing the cache and data in Google Play Store as well. Go to the Google Play Store app under the Settings and tap Clear cache, Uninstall updates, and finally Clear data. After this, go to the game app again under Settings and tap Uninstall. Restart the device and download the game again from Google Play Store.

If the error message still comes up, please contact Google Play Support for further assistance since this is an issue with the device and the operating system and not with the app itself.

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