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Comments

  • wykoon
    wykoon Posts: 12,717

    Erika,

    I will set up a PM for you with a CM and after that, will put in your request to delete your account. :)

  • La Ley
    La Ley Posts: 2,691

    I was trying to find the post "Need to talk in private to a moderator or Community Manager? Write here!" but I could not find it and I really need to chat with a community manager (not Minatozaki) can someone please reach out to me 🙏

  • Hi Saraf30!

    Log in to your Royalty account on Royalty.king.com and go to 'Provide feedback' in the side menu. You can then provide any feedback from that page, but also email any other concerns from the bottom of the page. From there they will be able to help you out!

  • chantal06
    chantal06 Posts: 5

    Level 2

    How can I send a messsge to the managers?

  • chantal06
    chantal06 Posts: 5

    Level 2

    So glad

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello there and Welcome to Sweet King Community! 👋

    Very sorry as unfortunately all Private Messages will be deleted and disabled here on 5th July 2022.

    Attention! What can we (Game Moderators and Community Managers) help you with through private messages?

    • Change your profile picture (for Level 5 and Legendary Players on this community only)
    • Report abuse or inappropriate behaviors by other players
    • Ask a private question to a Mod or CM

    We cannot asking you any discussions, chats, questions/problems with game and another personal informations on private message.

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    You can also check more King Community Topics such as Learn more guides around King Community and etc on my below signature (click on spoiler warming button) here. 👇

    Have a nice and safety day! ❤️😊

  • haaaaaaa
    haaaaaaa Posts: 1

    Level 1

    Who can I contact for my problems playing the game ? I'm losing all my rewards and not receiving them when I win.

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play

    They do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

  • annirr1
    annirr1 Posts: 2

    Level 1

    Hi everyone..as you see I am very much new... if you guys will help me on my way I'll appreciate...back to mor fun games...

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Hello there and Welcome to Sweet King Community! 👋😊

    Thank you for your joining us on King Community! 🤗

    You must also read the House Rules here first as it's very important to be read about King Community! Thank you for your understanding! 🙏

    Which King's game have you playing? 😊

    You can also check more King Community Topics such as Learn more guides around King Community and etc on my below signature (click on spoiler warming button) here. 👇

    Have a nice and safety day! ❤️😊

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