šā ļ»æDid something go wrong with your purchase?
Sometimes there might be issues when making an in-game purchase.Ā
Donāt worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons, but there are ways to correct it!
TransactionsĀ are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the followingĀ troubleshootingĀ steps:
- Reboot your mobile device. Reboot your computer If you play on Facebook or via the Windows app
- Make sure the Internet connection is working correctly. If possible try another Internet connection ā for instance from WiFi to mobile data
- Make sure you are logged into your App Store with the same account with which you made your purchase
After you do this, there is a good chance that you got yourĀ purchase through and completed.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select the platform where you are playing here below.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
š¤Ā AndroidĀ
- Open the receipt you have received from Google Play and tap "Report a problem"
- If you donāt have the email receipt then use thisĀ directĀ link.Ā Scroll down to Order History and click on Report a problem
- ClickĀ hereĀ for more information.Ā
- Follow the instructions given
šĀ Apple
- UseĀ this link.Ā
- Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
- ClickĀ hereĀ for more information
š„Ā Kindle FireĀ
- UseĀ thisĀ link.
- Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
- ClickĀ hereĀ for more information
š»Ā Windows app
- UseĀ this link.Ā
- Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
- For more help and information on refunds, clickĀ here
šĀ FacebookĀ
- UseĀ this link.
- Select the purchase and click on Dispute
- Should you have further questions about your purchase then please visit Facebook supportĀ here
Did you receive the purchase but you couldnāt use it? Or did you only receive some of the items you purchased?
Have issues got a refund from the platform?
Then, please email our Player Support about the issue so they can add the missing items to your game!
On mobile and the Windows app, head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQs. You'll then find the "Contact us" at the bottom of the article:
Please remember to choose 'Problems with purchases' for a swift reply and quick solution!Ā
If you play on Facebook, please send the email fromĀ HEREĀ instead. Pssst... Remember to use the email address associated with your Facebook account when filling in the contact details so we can locate you faster.Ā
Do you still need help?
If you still need help with restoring the levels or having issues emailing Player Support, please let us know. Comment below and we'll try our best to assist youĀ š
Note! This thread is for Lost Progress only so please stay on topic ā
