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How to contact Player Support from the game to report an issue!

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CommunityTeam
CommunityTeam Posts: 2,053 System
edited June 9 in Get Started

NOTE! You can follow the same steps with other topics as well, just remember to pick the topic that best describes your issue!

Depending on the game, when you open the game app you either have 3 lines or a cogwheel you can tap on which gives you access to settings.

Screenshot 2022-04-20 at 14.56.18.png


Once in settings, look for a❓, Help Center, or Customer Care option:


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Next, select Exemple:"Purchases and Gold Bars" (remember, pick the topic that best describes your issue)!

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Next, choose any topic from the list and:

image.png


Once you've picked a topic, scroll all the way down until you see "Contact Us":

Screenshot 2022-04-20 at 15.50.41.png

Make sure you chose the correct topic:

Screenshot 2022-04-20 at 15.51.25.png


Note! Once you have sent your request, you might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer.

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