If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center
- Always up to date
- Available in multiple languages
- Covers everything from game progress to purchases, technical issues, and events
- The same place our Player Support team uses
- Available right from your game app
Most of the time, you’ll find the solution right there.
💬 Need more help? Try the new Chat With Us
Every King game has a Help Center option in their games which you will find by selecting the cog wheel (⚙)
At the bottom of any Help Center article, you’ll now see a Chat With Us button. (Only available in the game on mobile)!
This opens Kingsley, our helper bot, who can guide you through the most common problems and offer instant support.
It's quick, easy, and available in your own language. More info about this feature HERE
Here’s how to use it in Candy Crush Saga game as an example:
- Go to the Help Center
- Open any article that matches your issue
- Scroll to the bottom and tap “Chat With Us”
Kingsley the bot will guide you through the most common problems and help solve them on the spot. It’s quick, friendly, and available in multiple languages.
How to start Chatting in Candy Crush Soda Saga:
