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Why can’t I play King games on iOS 9 and Android 4 anymore?

CommunityTeamCommunityTeam Posts: 1,951 System
edited May 3 in Support

We’ve got some important news to share with you!

Starting from May 2022, our games will no longer support iOS 9 and Android 4.

You’ll need to upgrade the operating system on your device, which may mean you need to upgrade your device itself, so it’s best to check with your manufacturer to be certain.

If you don’t have a King account, or haven't got the game saved and connected to your Facebook, we recommend that you create one. This will ensure that all your hard-earned progress will not be lost but carried over when you update your operating system.

If you need help upgrading your iOS device (Apple), please scroll down HERE.

For help on upgrading Android devices, please scroll down HERE.

Unfortunately, if you’re not able to upgrade the operating system on your device, we can’t promise you’ll have the best game experience.

You won’t be able to play any new levels, and you won’t receive any new features or events. Online Player vs Player features will also be unavailable when playing on an older version of the game.

Please also be aware that we can’t guarantee that bugs and issues will be fixed for you since these will be resolved in new updates for the latest version of the game only.

We apologize for any inconvenience this may cause you.

If you have any questions or need any further help, please visit the support forum of your game:

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Comments

  • Crazy Cat LadCrazy Cat Lad Posts: 13,481 Community Manager

    Update iOS on your Apple device:

    1. Go to Settings > General > Software Update.
    2. Tap Automatic Updates, then turn on Download iOS Updates.
    3. Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPad OS. Some updates might need to be installed manually.


  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 13,481 Community Manager

    Update Android on your device:

    1. Open your phone's Settings app.
    2. Near the bottom, tap System and then System Update.
    3. You'll see your update status. Follow any steps on the screen.


This discussion has been closed.