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Need Help

Hi all,

I passed a level in Candy Town special event and it ddint give me the potions that should have. Can ypu please assist with this or do you know who to contact with?

Thak you in advance


  • michelereadsmichelereads Posts: 88 Level 3
    edited November 2020

    Hi @SmaragdaK,

    Welcome to the Community

    I am going to be tagging a Game Expert who may be able into this issue @Freddy_Falkner and a Community Manager @Pounawea in the meantime

    Happy Crushing!! 🍬🍭

  • Hey! Would you like to give us your opinion?

  • hechicerillahechicerilla Posts: 6,306 Legend

    Hi Welcome to the sweet King community

    These types of errors are sometimes temporary. Try the standard solution steps, log out of the game, restart your device, log back in. Also, make sure your game and browser are up to date. If your prizes have not yet appeared this way, you can contact technical support directly from your game.

    Keep enjoying

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  • SmaragdaKSmaragdaK Posts: 4 Newbie

    Thank you @hechicerilla

    That didnt help and I already contact support with no answer as of yet.

  • Diamond LimDiamond Lim Posts: 37,173 Sweet Legend

    Welcome to Sweet King Community! 👑

    You should wait for Community Team will answer you while you received your email as their team is still very busy to do and help players on King Community. Please be patient and thank you! 😊

    By the way, thanks for your playing Candy Crush Soda Saga! 😊

    Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

    Have a nice and safety day! 😊

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