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In BWS2 al my messages are gone and don’t get new messages!

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  • PrettyBubbles
    PrettyBubbles Posts: 24,529 Bubble Witch Moderator
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    @ShayShay89 Hello again please read the latest update

    MOST RECENT UPDATE AS PROMISED

    Recently, we have received reports that some players are having issues when trying to send and receive lives from friends in Bubble Witch Saga.

    Please rest assured that we are hard at work trying to find the source of this issue. We'll get a fix in place as soon as we are able to and functionality will return to normal.

    We apologize for any inconvenience that this has caused. Please be sure to look out for updates to the game and install those updates when they become available.

    PLEASE NOTE If you are playing BW2 you need to no longer be using Facebook and you can only play on a mobile device

    However we are also aware of none Facebook related issues in both BW2 and BW3 like crashing freezing and messages not appearing all these are complex issues and no fix date can be given.

    We know its not the update you wanted to here and we are sorry for this and once again we thank you for your patience 👍

  • ShawnHaggerty
    ShawnHaggerty Posts: 14 Level 2
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    So I can’t play on my my iPhone not iPad and I can’t log into Facebook?~Does this mean I lose my progress and start at level 1?

  • Diamond_Lim
    Diamond_Lim Posts: 157,311 Diamond Diaries Moderator
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    Welcome to Sweet King Community! 👑

    Oh! No! Have you still cannot connect to Facebook on any King's Game? 😢

    Don't worry about this problem! 

    Please select your device that you are playing on any King's Game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.)

    Android

    iOS

    Kindle 

    Windows Mobile 

    Windows 10 MS App 

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

    Here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️

    Have a nice and safety day! 😊

  • PrettyBubbles
    PrettyBubbles Posts: 24,529 Bubble Witch Moderator
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    Hi @ShawnHaggerty No it doesn't mean that as long as you know your game was saved if you drop levels you just play 1 level then close the game and turn your device off and on you will then be back to your level 👍🙂

  • curtsinthezone
    curtsinthezone Posts: 1 Newbie
    edited November 2020
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    So yesterday there was a fix of BW2. Not really. Now the usual choices of options available on the game screen are not there.


    Hopefully a mother fix will happen soon.

  • ShawnHaggerty
    ShawnHaggerty Posts: 14 Level 2
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    So I am on level 2016 through Facebook login...When I log out of Facebook, log into king and play the the level (5) I am on there, log out of king and close all apps, turn off my iPad, turn it back on and sign into king and open game I am still on level 5.............Is there a step I am missing ... ????

  • ShawnHaggerty
    ShawnHaggerty Posts: 14 Level 2
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    I am not on level 2016 Hmphhhhh!!!!

  • PrettyBubbles
    PrettyBubbles Posts: 24,529 Bubble Witch Moderator
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    Hi @ShawnHaggerty if that is the case it means you havnt saved your game as that process works for everyone who has saved their game 🤔

    Can you send me your game ID you can find this by selecting profile then the king icon at the top.

    I will see if there is anything that can be done manually. There might not be so lets just see 👍🙂

  • ShawnHaggerty
    ShawnHaggerty Posts: 14 Level 2
    edited November 2020
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    12073629181 is user ID ....SO do I save my game on sign in through Facebook and then sign out of Facebook and into king and if so how do I save the game?€

  • mimsi13
    mimsi13 Posts: 3 Newbie
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    I realize there is currently a bug in Bubble Witch 2 and we are not able to receive our extra lives. However, now all of my “boosters” have disappeared. They are not showing at all—they are all just GONE. The blue space on the right of the screen where the boosters should be is completely blank. I have rebooted my iPad 3 times. Nothing has changed. I am not connected to FB (never have been). Is anyone else experiencing this? Thanks 😊

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