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In BWS2 al my messages are gone and donโ€™t get new messages!

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Comments

  • Carms21Carms21 Posts: 10 Level 2

    Any news when this is going to be fixed

  • Colin_KebbellColin_Kebbell Posts: 40 Level 2

    Hi, just to keep you updated on my particular issues, friends have been gradually creeping back and I am now up to 50+ but these are not the friends I had before, totally different set. I have been getting challenges again for a week or so but still no new levels. I have completed level 4330 but it has been like that for a couple of months now. Has anyone here seen levels beyond that? None of the "friends" have reached this level yet although a couple of them are not far off.

  • CatherinaCatherina Posts: 8 Level 2

    All my messages are gone. Not Nice playing again. Ons month ago the same happened. Please fix this problem.

  • PrettyBubblesPrettyBubbles Posts: 4,229 Superstar

    Hi guys I did raise these issues again and have now received some feedback

    Unfortunately these issues will still take a bit longer to fix

    In the meantime keep checking for any updates and log out of the game and turn your device off and on periodical

    I am sure you will soon start to see things get back to normal ๐Ÿ‘

    ๐Ÿ”ฎ BWS3 community contest is HERE come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • jane2mcmahonjane2mcmahon Posts: 7 Level 2

    @PrettyBubbles, I tried logging out, shutting down, restarting, and logging back in. I now have even more Facebook players on the list - people I was never friends with at any time. I submitted a support ticket, got no response, and then got a “how did we do” evaluation email. Zero stars wasn’t an option, but that’s what it deserved.

    King broke this, so it shouldn’t be a mystery to fix it.

  • Colin_KebbellColin_Kebbell Posts: 40 Level 2

    I don't know how these things work but I can now report that I have all the features back that had been missing, that is, challenges, friends/messages with accompanying lives (50+) and finally, some new levels to play. I am now a happy bunny! Still waiting for an update to the app but that is no longer important (in fact feeling a bit nervous to apply any updates in case that is causing the problems). I have been logging out and restarting my device periodically but the returning features did not follow these actions straight away so I am still doubtful of the efficacy of performing logout/restart on a regular basis, but as PrettyBubbles says "It won't do any harm" so will continue to do this.

  • PrettyBubblesPrettyBubbles Posts: 4,229 Superstar

    Hi @Colin_Kebbell Thank for your feedback it is really helpful to us and other players I am pleased you are now a happy bunny ๐Ÿ‡

    Yes periodically logging out of the game and turning your device off and on will definitely do no harm and at times can reset blips and even load features all though it isn't the case everytime you do it its worth keeping on with it as that one time could be just the right moment

    I myself do this often and has at times proved beneficial

    Happy gaming and have a starlistic day ๐Ÿ‘๐Ÿ™‚

    ๐Ÿ”ฎ BWS3 community contest is HERE come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • wooshwoosh Posts: 36 Level 2

    Well it happened AGAIN!!! Lost it all, so tired of always working on getting my boosters, friends, etc,. just to keep losing it all over again! I play thru FB on my mobile and now they put me back to Level ONE!

  • PrettyBubblesPrettyBubbles Posts: 4,229 Superstar

    Hi @woosh is it BWS2 you are playing if so the reason you keep getting these repeated issues is because you are still playing it via Facebook.

    Facebook no longer supports BW2 and no updates or new events or challenges will be available.

    You will need to play on your mobile only via king ๐Ÿ‘๐Ÿ™‚

    ๐Ÿ”ฎ BWS3 community contest is HERE come and join us to have fun and win gold bars ๐Ÿ’ฐ



  • wooshwoosh Posts: 36 Level 2

    Hi @PrettyBubbles, I have known the issue with FB, but yet, know so many people who still play that way and have had no problems. If I play thru King, will it take me back to my previous level, give me all my boosters, etc, or will I lose everything again? Could you please send the info as to how I transfer if I decide to do it. Thanks!

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