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I can't connect to my original account after getting a new phone

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C17LOAD
C17LOAD Posts: 4 Newbie

I can't remember what email I used when I signed up originally & I couldn't sync my old phone up with my new one so I feel lost having to start all over in the King Community!

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  • Spinnifix
    Spinnifix Posts: 24,872 Sweet Legend
    edited May 2021
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    Hello and welcome to our friendly community

    You forgot a button password. If you click on it, your password will be sent to the email address. Question: Do you now have 2 accounts running here? If so, I will pass you a CM. They could look at your account and help you further. This will not be until Monday. Please get in touch.

    Many Thanks


    In the absence of the 2 moderators, I was there and answered you.

    @wykoon @Elsa

  • C17LOAD
    C17LOAD Posts: 4 Newbie
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    Thank you for helping, what do you mean when you say button password?

    And yes I think I have two accounts going on & I'm so confused I don't know what to do, lol!

  • C17LOAD
    C17LOAD Posts: 4 Newbie
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    I had to disconnect from social media during the election, too much Trump was affecting my mental health, lol!

    Now I can't remember any passwords, emails, etc!!

  • wykoon
    wykoon Posts: 12,697 Community Hub Moderator
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    Hello there @C17LOAD and warm welcome to our Community!

    Pleased to e-meet you and I'm the Hub Moderator and ready to be of your assistance. I've understood that you've forgotten which email you've signed up with your game.

    However, as long as you remembered the email address, just log in as usual and enter the wrong password, until you see a message "forgot your password?" then click on it and the reset password will be sent to that email address. Also make sure you remember the password to open that email account of yours, if you still forgot, then you can wait until Monday for our CM to report to work and help you recover your account as long as you have that email address.

    Do try the above steps mentioned above and let me know.

    Thank you.😊😊😊

  • _Elsa_
    _Elsa_ Posts: 36,700 Sweet Legend
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    Welcome to our community @C17LOAD. Were you able to resolve your issue? Do you still need help? Please let us know.

  • smokingcat
    smokingcat Posts: 181 Level 3
    edited May 2021
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    Fetch the cache in your old phone...

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