Bubblewitch2 HELP

Hi @woosh I just wanted to stop by to say hello and to welcome you to the community. I do not play this game so I'm not sure how helpful I can be. But I can share progress with you. Are you still not back at your current level? Please let us know because if you are still having progress problems I can offer you further help below. Lives can always disappear at any time because they are not saved on their server. Do you also play Bubble Witch 3 Saga? If not, you might want to give that a try since your game might be phased out at some point.

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First you have to get your user ID # by following the steps from here. Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form. You will receive a bot email. Respond back to it and then you will hear from someone in Player Support.

@PrettyBubbles

I am playing on a mobile device.

thanks for your help!

@PrettyBubbles

I have many times logged in and out of the game. I am also playing on the mobile device.

I am sorry but we have this conversation every so often. This is the fourth time I have had to ask when they are going to adding more levels. They do not add them every week, at least not for me. I understand the I am at the highest level, but it makes it hard to play the games with other players as I can’t click on the box that says “beat next level”.

thank you for finding out for me.

@PrettyBubbles

thank you for response. 20 levels were added, but unfortunately I only have 2 more levels and once again I will be waiting.