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I'm new to the Community and require help

Hello King Community!

I have been playing games on King.com for years after downloading a game from the Google Play store. The game was really fun and I loved playing it but my phone at the time kept freezing, I think due to lack of memory that is how I fell in love with King.com.

As I was trying to find support for the problem I'm facing I found the King Community. About 2 years ago King.com's games would not load for 1 to 2 weeks once they started loading again I had lost 5 years of progress. I didn't mind loosing the progress as I love the games and hay it was a fresh start. Now in the last month this has happened twice, the first time it took about 3 days for the games to load again and lost all my progress. I'm currently on day 2 of the games not loading which is frustrating and I'm not finding anything in the help or support as the AI only has specific things it can search and my issue is not in the list.

My line of thinking went to if I create an account when this happens again I may not loose my progress when King.com is up again. I found the Community when looking for support and here I am. I can log into the King Community pages but when I try going to King.com it says "Incorrect email and/or password".

Any advice is greatly appreciated.


  • SpinnifixSpinnifix Posts: 21,889 Sweet Legend
    edited September 2021

    Hello and Welcome

    here:is a link that could help you. With the password, you have to log in correctly and otherwise go forget your password. You will get an email. I hope it helps you!!

    Here:another link that might help you.

    Much luck

  • Hey! Would you like to give us your opinion?

  • SpinnifixSpinnifix Posts: 21,889 Sweet Legend

    Hello, for the newbies

    I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions.

    Good luck

     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

    I wish you a nice day & have fun 😊 I am always available for questions and help.

    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

  • Diamond LimDiamond Lim Posts: 63,835 Diamond Diaries Moderator

    You are welcome! @barberjean54 ❤️😊

    Special thanks for your helping. @Spinnifix 👍😊

  • Diamond LimDiamond Lim Posts: 63,835 Diamond Diaries Moderator
  • ShewolfeyesShewolfeyes Posts: 3 Newbie

    Thank you all for your suggestions and links. I'm still having the problem with the games not loading 😥. I hope it will load soon like it has done before.😀

  • Diamond LimDiamond Lim Posts: 63,835 Diamond Diaries Moderator

    Thank you for your answering again.

    How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    If you have followed these steps of Crashing/Freezing issue but it's still not worked, you click on "Contact Us" only then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer again. Thanks! 😉

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