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[Resolved] 🚨 Games showing as offline, issues with transactions, friends or events

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Comments

  • irishraven328
    irishraven328 Posts: 2

    Level 1

    Does anyone know when this will be fixed. I canf get any of my rewards on Candy Crush Soda. I have won a bunch and can't get any of them. Every time I try it tells me there is no connection all of a sudden. And it's been for the last couple of hours. I know it's this game because I have wifi and service and everything else works fine. But this is crazy. I want to play and I even bought stuff earlier so now this is a waste. What is going on . An update would be nice.

  • paman2
    paman2 Posts: 1

    Level 1

    I have won 45 goldbars but i did not receive them.

    That is not fair play.

  • Nikk1221
    Nikk1221 Posts: 1

    Level 1

    there is no free booster no episode race

    and i won 5 games back to back and also there is no free booster that we won after clearing levels back to back

    and one more thing ( I WON THE WEEK RACE BACK TO BACK AND IF THESE DONT GET FIX MY ALL REWARS WILL GO )

    PLZ LET US KNOW WHEN THESE GAME WILL GET FIX

  • Hi guys we here all your worries and understand your frustration

    Our team have this issue as a top priority and we would really appreciate your patience whilst this is being worked on

    Unfortunately we don't have a timeline right now but it will be as quick as possible 💓

  • J_R_CAN
    J_R_CAN Posts: 1

    Level 1

    Had rewards from 3 different events. When I tried to claim the first I got a pop up claiming connection issues and then all 3 events disappeared. Was unable to collect any of the rewards.

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Hello there! Newbies! 👋

    Welcome to Sweet King Community! 👑

    They’ve recently had reports of several problems across the games. Players of the mobile games have found they are having difficulty installing games, and they cannot play levelsmake purchases or open the store, they cannot play ads, or they cannot log in.

    We are very sorry if any of these problems are affecting your gameplay and of any inconvenience caused. Rest assured that their teams are aware of all these issues, and are working hard to fix them as soon as possible. Stay tuned for updates! 🕹️

    Anyway, we can only use English Language around King Community. Don't worry! You make sure use Google Translate to translate English Language who have used another language and repost your comments with using English Language on next time. And please don't posting spam, offensive and personal information discussions and comments on King Community. You must read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 😊

    Also thank you for your joining us on King Community now! 🤗

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

    Have a nice and safety day! ❤️😊

  • Spinnifix
    Spinnifix Posts: 25,430

    @Diamond_Lim

    Hello and thank you for the information. I have no idea what's really going on because I couldn't play for 3 days. I wasn't at home celebrating my birthday.

    I'll have to take a look and see what's going on. Nice Monday

  • angiebabe2020
    angiebabe2020 Posts: 1

    Level 1

    edited December 2023

    I won the last race and still haven't received my 45 gold bars. It's been about 3 hours. Will I be compensated when the glitch is repaired?

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    You are welcome and glad to see you are back on King Community now after you celebrate your sweetness birthday. Happy and Nice Monday too! 😊

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