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Gold bars are continuously disappearing

Vesper
Vesper Posts: 8 Level 2

I've already contacted King regarding my dilemma regarding the disappearance of my gold bars. Someone named Eduardo responded and said "we do detect that your missing 10 gold bars were used on a purchase of extra moves". This never happened, I use boosters to pass to the next level whenever necessary, but don't use my gold bars to to get extra moves. They just dwindle. This is a disgrace for a company to say this without providing proof. On 3/16 I had 16 gold bars, won 5 gold bars when I won a match, that came to a total of 21. On 3/22, I noticed I only had 11. I need proof from King that I used them to purchase extra moves, how can they say that without backing up their statement.

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Comments

  • TiffanyR14
    TiffanyR14 Posts: 42 Level 2

    I hope you get a reply. And not just a a message back twisting your missing bars into something about you may have done something wrong accidentally wrong or a response that it's your type of phone you have are the may be the reason for your list items. Or heck next you will hear.its your choice of cell πŸ“±β˜ŽοΈπŸ“²πŸ“žπŸ“΅πŸ˜‘πŸ˜ !!!! Phone service provider who knows I pray that you get a direct response and not the run around and wish washing . Let me know if you get any answers? I never got a andewr just a bunch of confusing questions about or response I didn't understand.

  • stan1981
    stan1981 Posts: 3,418 Legend

    @Vesper

    so can u show proof that u missing 10 gold bars?

    n if the support team does really look into ur account and conclude that u miss 10 gold bars for extra moves ... this really seem valid answer ... or u mean u want more concrete proof? Screenshot ? So if they can show? What u can do?

    show us ur concrete proof that u missing 10 gold bars first ...

  • Vesper
    Vesper Posts: 8 Level 2

    Yes, a more concrete answer, their answer was like a cookie cutter response to everyone else that has asked why their gold bars disappear. I noticed this a while back, but didn't pay attention, until I started taking notes (I should have also taken my own screenshots). Back in February, I had 11 gold bars, but I had more than that because I made a purchase on 10.10.19 in the amount of $3.99, the receipt doesn't say how many gold bars were included. On 1.23.20, I made another purchase of $1.99, the receipt doesn't say how many gold bars came with the purchase either (I think the $1.99 purchase came only with 10 gold bars). So between the purchases made on 10.10.19 and 1.23.20, I probably had over 20 gold bars (just a rough estimate. During that time I noticed I had lost gold bars, but thought it was just a glitch, but decided to start taking notes. On March 2, I had 16 gold bars and then I won a match so I now had a total of 21 bars. On 3/22 all of a sudden I had lost 11 bars. They're saying I used them to purchase more lives, if that is the case, I'm asking for proof, which is not being provided. I do remember making a purchase one time when the piggy bank was full of gold bars, but I did that once (probably the $3.99 purchase back on 10.10.19), that option is no longer available.

  • Lola_Pop
    Lola_Pop Posts: 12,002 Community Manager

    Hello @Vesper , and welcome to our Community!!

    Can you please send me your player ID? You can find it here and it will be very helpful in order to investigate further.

    Thanks!!

  • Vesper
    Vesper Posts: 8 Level 2

    @Lola-Pop

    Player ID would be Vesper. Thank you.

  • Diamond_Lim
    Diamond_Lim Posts: 148,833 Diamond Diaries Moderator

    Hello! @Vesper πŸ‘‹

    Oh! That's not your game ID. Game ID can used by numbers only. You can try again to click here "How to find out your game ID" that Community Team will help you out. 😊

    We are waiting for your response to answer! 😊

  • Vesper
    Vesper Posts: 8 Level 2

    @Lim the "here" in green doesn't take me anywhere, I had to use Google to help me to find locate where I could find my player ID number, King is not forthcoming with making things easier. Google seems to be more helpful. My ID # is 8047144998

  • Vesper
    Vesper Posts: 8 Level 2

    @Lim

    Sorry, but a lot of time could have been saved if I would have been told it's a number ID, not a name ID, and provided instructions on how to find it, instead of clicking on "here" and nothing happening.

    In all my years of playing this had been the first time I'ver ever had to use this community forum, so how would I have know that my ID was not my player name, but an ID number? Sorry for my frustration, but it takes 24 hours to get a response, which I could have provided sooner if I would have been given proper instructions. Thank you.

  • stan1981
    stan1981 Posts: 3,418 Legend

    @Vesper

    What @Lim and @Lola_Pop is doing is to help u more ... do not take it for granted ...

    as been mentioned: the support already told u that u use it to buy moves ... but u don’t believe ..

    and out of good will, lola_pop will continue to assist as much as possible ...

    do learn to be appreciative and not to be frustrated ... especially now at times of covid19 .... where ur flight parcel may take weeks to arrive instead of ur wish of sooner than 24 hrs ...

  • Lola_Pop
    Lola_Pop Posts: 12,002 Community Manager

    Hello again, @Vesper !

    I'm sorry about the link; I really don't know why it didn't work- it usually links to a page with instructions about the player ID.

    I can understand you want to know more about your Gold Bars, that's why @Lim and I want to help you- please accept my apologies about the delay!!

    And thanks so much, @stan1981 , for your support. @Lim and I really want to help.

    @Vesper , I've seen in the system when and how you spent the Gold Bars- I'll send you a private message now.

Hey! Would you like to give us your opinion?