Gold bar disappeared

shanice19 · May 2020

Hi ! I’m a Hong Kong player.

how can I get back my gold bar?

they disappeared .

i lost around 80gold bars but I didn’t use them.

gow can I contact them?

AbhinavSargar · May 2020

Did You Brought Them ?

Diamond_Lim · May 2020

Hello! @shanice19 👋

Welcome to Sweet King Community! 👑

Because your profile (without connected with Facebook or King.Com) CANNOT be transferred your gold bars to your same profile (with connected with Facebook/King.Com) and another players (if another player have connected with Facebook/King.Com) with using your same device. 🙁

By the way, We do not replace items and cannot help you to return your gold bars back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

And you can participate here in competitions and win Gold Bars and more! 👈️

Have a nice and safety day! 😊

stasia5408 · May 2020

Oh no! I've had this happen twice. Once they came back after a reboot but once after an update I lost over 50. I hope you get yours back!

Diamond_Lim · May 2020

https://community.king.com/en/blog/discussion/comment/774690#Comment_774690

You can see my answer for similar question on my previous reply or upper quote here. @stasia5408 👆

Gold bar disappeared

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