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Boosters not delivered

FKnight
FKnight Posts: 3

Level 1

edited June 2020 in Discussions

Cannot find place to complain. This has happened on three previous occasions so cancelled the APP!!!!!!!!!!

I'VE PAID FOR THREE LOTS OF BOOSTERS THAT HAVE NOT BEEN DELIVERED.

You make it impossible to navigate to help/complaints - don't you want to know?

Comments

  • kiara_wael
    kiara_wael Posts: 157,718

    Hi @FKnight . Welcome to our Community 🌸

    Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases here.

    If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    Hope this will help you

  • stan1981
    stan1981 Posts: 3,418

    @FKnight

    hmm? This place is the place for help/complaints... isn’t it user friendly here???

  • rosevilros
    rosevilros Posts: 1

    Level 1

    greetings to knighthood developers
    
    I think the game is very fun, but it's a pity there is a use of mod or cheat.
    
    I have spent money to buy gems in order to speed up the progress of my hero, but since I knew there was a mod or cheat I felt that I or the same player as me was doing in vain 😓
    
    that's all message from me, I hope there is a follow up on this matter. I'm complaining about this because I think this game is very good, thanks ...
    


  • Diamond_Lim
    Diamond_Lim Posts: 167,908

    Hello! @rosevilros 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we cannot help you on this game(Knighthood). Please report this to our Player Support team here, so they can help you on this game. 😊

    Have a nice and safety day! 😊

  • FKnight
    FKnight Posts: 3

    Level 1

    Thank you Lim and Rosevilros, I eventually found the correct place to get help. I appreciate your replies.

    Greetings from SA, and stay safe 🇿🇦🌻

  • Diamond_Lim
    Diamond_Lim Posts: 167,908

    You are welcome! @FKnight 😊

  • baldugo
    baldugo Posts: 1

    Level 1

    edited June 2020

    (Edit by CM; Unsupported Language)

  • PrettyBubbles
    PrettyBubbles Posts: 27,499

    Hi @baldugo please repost using the English translator 🙂

  • Diamond_Lim
    Diamond_Lim Posts: 167,908

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this corner (Players Corner) (also you can use Spanish/German/French Language on International Corner) that we can understand / help you on King Community. 😔 (Just like @KimElston said)

    Don't worry! You make sure to translate from your current language to English language first then you copy and paste with using English Language on Google Translate as well. 

    Click on Google Translate 👈

    You can edit your post (within 24 hours) or next comment with using English Language. 😉

    Have a nice day! 😊

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