General
General
My Purchases
Gift cards FAQ
I didn't receive my Android purchase
Important Information about Royal Games
Is the PIX payment method supported?
What are Google Points and how can I use them?
My Game Progress
Accessibility: visual options
Don't lose your progress- save your game!
I can't find my progress in the game – How to retrieve your levels
New to Candy Crush Solitaire? Read this tip!
New to our game? Read this tip!
My Profile
Accessibility: visual options for Apple devices
How can I find my player ID?
Under Investigation: I get an error message when I try to log in through Facebook (Windows app)
What is a King account?
Why can’t I save my game on Facebook?
Technical & Connection Issues
How can I take a screenshot or make a screen recording ?
Under Investigation: Connection issues
What to do if my game is crashing/freezing? (Windows)
What's happening on King Games on iOS 10?
Why is my game crashing/freezing (Google Play Games)
New Levels / Level Help
I passed a level – why didn't it move me forward?
When are you releasing new levels?
Where are the latest available levels in my Apple device?
Where are the latest available levels on my Android device?
Why are there different level numbers on mobile and Facebook?
Privacy & Terms
Code of Conduct
How can I exercise my right to opt out of targeted advertising in Virginia and other eligible states?
How can I report an ad in my game?
Residents of Virginia and other eligible states - How do I exercise my right to correction and deletion?
Virginia, Colorado, Connecticut, and other eligible state residents- How do I exercise my right to appeal?