Have you seen an iOS charge you don’t recognize? Here’s a look at why this might be the case and the steps you can take in each scenario.
It looks like I have been double charged
If you think you're being billed twice for the same item, please note that purchases made on different dates might be grouped together onto a single charge and shown in the receipt you received via email from Apple.
This means that you should check the real date of your purchase to verify if you have actually been double charged or not.
To find the exact purchase date, please follow these steps:
- Go to your Purchase History and find the Order you want to explore.
- Tap the “Billed to…” text at the bottom of the screen.
- Tap the individual item in this list
- You’ll see the exact purchase date displayed here.
Here’s a visual guide for you:
Looking for more information from Apple? Read their guidance on how purchases are grouped.
I received a receipt and I don't recognize the purchase
Seeing a charge you don’t recognize can be worrying, but please note that email receipts from Apple can sometimes take a few days to arrive.
If you see items in your purchase history that you don't remember buying, please take into consideration you might receive the email receipt days after the purchase was made and received in the game.
I can see a pending purchase on my account
At the top of your purchase history, you might see a “Pending” section. The items here haven’t been charged to your account yet, because purchases can sometimes take 1-3 days (or even more) to clear with your bank.
Looking for more information? Check out this Apple thread about pending purchases.
If you do think that you’ve had an issue with an Apple purchase, you can find more guidance from Apple about how to report a purchase problem.