There are a couple of reasons you may lose visibility of your Boosters.
The two main reasons are:
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You are disconnected from your King or Facebook account
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The game has been deleted/reinstalled from the device, or you're using a new device
You are disconnected from your account
If you’re not seeing your Boosters, you might be logged into the wrong account. This often happens when devices are shared with others. Follow these steps to reconnect to the correct account:
Step 1: Log Out of the Current Account
- Return to the main screen where the 'Play' button appears.
- Tap on “My account.”
- Select Log Out to disconnect from the current account.
Step 2: Log Into the Correct Account
Once back at the main screen, reconnect using the appropriate method:
⭐ If you have a King account:
- Tap on “Retrieve My Progress/Save My Progress.”
- Select Log in with Email and enter your King account email and password.
- Your progress, Boosters, and Gold Bars will be restored.
⭐ If you use Facebook to save progress:
- Open the Facebook app on your device and ensure you're logged into your correct Facebook profile.
- Open the game and tap on “Retrieve My Progress/Save My Progress.”
- Select the blue Facebook button to log in.
- Your progress, Boosters, and Gold Bars will now appear.
If neither method restores your Boosters, please contact us, as we can offer support and replacement for any you purchased but had not yet used.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
The game has been reinstalled/You're using a new device
Some situations prevent Boosters from being recovered or replaced:
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Switching to a new device: Boosters are device-specific and cannot transfer. We recommend using them before starting the game on a new device.
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Game reinstallation or deletion: This erases all stored Boosters permanently. When updating, use the 'Update' option in the app store instead of reinstalling the game.
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Clearing app data (Android): Clearing app data is irreversible and will delete your Boosters.