Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.
1) Restart: Force close all open apps and restart your device by following these steps.
2) Check for game updates: Open the App Store, tap on your profile icon at the top of the screen, scroll down to see pending updates and release notes. If your game is listed, tap "Update".
3) Check for device updates: To ensure you’re running the latest software for your device.
4) Check your device's memory. Please ensure you have a minimum of 2 GB of free space on your device.
Removing any unused Apps, pictures and videos can improve game performance. Please read these steps to check your device's memory.
5) Check Internet Connection: Ensure you have a stable internet connection, as many games require an active connection to function correctly. Try switching between Wifi and mobile data to see if that improves performance.
6) Background Apps: Running too many apps in the background can affect game performance. Close any unnecessary apps to free up resources.
7) Re-install: As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
Remember, be sure to try all of the above options.
Also, please be aware that any Boosters or extra Lives stored in the game may be lost in the process of carrying out these steps, so it's worth trying to use them up before deleting and reinstalling the game.
We hope this helps you, and look forward to seeing you back in the game soon!