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Why is there a "No Flash Player found" message in my game?
Seeing a "No Flash Player found" message in your game like this? Don't worry! There is a quick and easy way to resolve this. Here is a video to show you how:
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How can I sync my Facebook and King accounts?
Are you connected to your game both in Facebook and with a King account? Want to sync the two? No problem! Here's how: * Go to this page: https://king.com/games * In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps) * Log in using your King…
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How can I sync my Facebook and King accounts?
Are you connected to your game both in Facebook and with a King account? Want to sync the two? No problem! Here's how: * Go to this page: https://king.com/games * In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps) * Log in using your King…
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Why are there charges I don't recognize on my Amazon account?
It can be very concerning to see charges in your account that you have not made or authorized. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought. To put your mind at rest,…
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How do I turn off the sound of the game?
When playing any King game, you can turn the sound of the game on or off in the app. When entering the game, tap the cogwheel icon to open the menu. You will find two sound options. One is a musical note, which controls the in-game music. The other option is a speaker icon, which controls sound effects in the game. Tap…
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I tried making a purchase but I’m not sure if it was successful or if I’ve been charged?
We know that when some players try to make purchases, the transactions get interrupted. You may be uncertain as to whether you’ve received your items, or been charged for them. This error might be caused by several things: billing issues, expired credit card or payment method, unstable network connection, security issues,…
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What is a King account and how do I create one?
What is a King account? The King account allows you to play with other active players! It gives you the same social opportunities to players that don’t have a Facebook account or do not want to connect it to our games. You can get extra lives, extra moves and get help to unlock new episodes from other King connected…
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Where are the latest available levels in my Apple device?
We recommend you regularly update your game and device software to make sure you're getting the latest in levels, fixes, features, and fun. New level updates, additional features, and bug fixes take place regularly, so making sure your device is regularly updated is strongly recommended, as we aren't able to do this on…
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Where are the latest available levels on my Android device?
We recommend you regularly update your game and device software, to make sure you're getting the latest in levels, fixes, features and fun! Updates take place regularly, so making sure your device is regularly updated is strongly recommended, as we aren't able to do this on your behalf. Think of it as 'housekeeping' and…
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New to our game? First things first... read this crucial gamesaver tip!
Welcome to the Kingdom! We're really happy you've chosen our game and you want to join us for some sweet fun and surprises. As an eager (and obviously curious) gamer, we want to share the best tip to make your journey through the game a real breeze. Since you've come to the Help Center already, now's the moment to share…