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How do I change my payment information on Android?
Your payments and transactions are handled by the Google Play Store app. We don't store any payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek guidance from your associated Google Play Store…
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How do I change my payment information on Apple?
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
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Terms of Use
Our Terms of Use policy clarifies a number of important things about our game such as how we respect your privacy, intellectual property and branding in the games owned by King. The terms and conditions are a detailed document held on our website, accessible to all King players.
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Privacy Policy
Our Privacy Policy is a detailed document and is regularly updated so we can ensure your data and privacy are always protected. Due to this, it's not visible here in the Help Center, but you can read it any time at our dedicated page here: https://king.com/privacyPolicy
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Why haven't I received a purchase on my Apple device?
Purchased an item but didn't receive it? Don't worry, we will fix this together! The first thing to check is your purchase history on iTunes. This is easy and can be done right from your mobile. * Go to the iOS Settings > then tap [your name] > iTunes & App Store. * Tap your Apple ID, then tap View Apple ID. You might be…
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Where did my progress and friends list go?
Some privacy settings on Facebook can affect the synching of your game progress and if your friends list appears in the game. If you are having issues with either, try the tips below. If your progress seems to be lost, try signing in again to Facebook * Make sure that you are correctly signed in to your Facebook profile in…
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I made an accidental purchase on my Apple device, what do I do?
If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know. Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes…
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What if I can’t connect to the Google Play Store?
Though you might need to contact Google if you are experiencing problems with the Store itself, there are a few things you can try first, to see if they get you back on track The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store. Also, make sure you have the latest…
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How many lives do I get in the game?
You start any game you play with a full set of five lives. Every time you fail or quit a level you lose a life, but they will recharge over time, so you can jump back into the fun. If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask your connected Facebook or King…
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Why haven't I received a purchased item on Facebook?
As in-game purchases are controlled by 3rd party platforms (in this instance Facebook), for us to be able to see them and take action on them, we need for you to first ‘dispute’ the purchase via Facebook. To do this, go to your Facebook news feed on a PC/Laptop and click the down-arrow at the top right of the page. Then…