Jelly_Jenny

Community Manager

For further support I recommend contacting us through the game app the purchases were made: - Open the game- Tap on the left bottom corner- Tap ? mark- Choose the appropriate category - Select "Contact us" at the bottom Jenny 

Hi Mile, I would need to take a look at your player account thus I have sent you a private message regarding this. Please find your inbox here in King Care from the top right corner. Cheers :) Jenny 

Nice one, Laura! @Mile: Mod here. If you still need help with your game progress, do give me a shout in this thread. Thanks :) Jenny 

Hi Mile, If you still need help, could you tell so in the thread you had, involving Laura and the links. Then we can keep this under one thread. Thanks :) Jenny 

Hi Chi! Check out our purchases and refunds page for this: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396 Cheers! Jenny 

Hi Sue, If there was a purchase you didn't receive, please check out our purchases page: https://goo.gl/MR7Eq9 If it has been a Facebook purchase, you can dispute it through your Facebook account. Cheers! Jenny 

Hi Kerry, Please take a look at our purchases page to find out how to request for a refund:https://goo.gl/MR7Eq9 To avoid unauthorized or accidental purchases on your device please ensure you follow these steps: support.google.com/googleplay/answer/1626831 I hope this helps! Jenny 

Hi szabi, To get this sorted out, please check out our refunds page: https://goo.gl/MR7Eq9 Your son can contact us through the game app as well: - Open the game- Tap on the left bottom corner- Tap the cog wheel - " Help Center"- Choose the appropriate category - Select "Contact us" at the bottom I hope this helps! Jenny 

Hi Steven! The Piggy Bank won't cash out? If the Piggy Bank is still acting up, give these steps a try: https://goo.gl/owWByB Also remember to check out this page if you have any issues with purchases: https://goo.gl/MR7Eq9 I hope this helps! Jenny 

Hi Howard, It appears that you've received a reply to your email? If you have any doubts about the issue, by replying to the email directly will be the fastest way to receive further help. Thanks for your patience. Jenny